Job SummaryThis role is responsible for supporting day-to-day Accounts Payable (AP) operations, with a focus on invoice processing, vendor support, and issue resolution. The position will serve as an escalation point for complex AP inquiries, ensuring timely and accurate vendor payments while identifying opportunities to improve processes and reduce manual work.
Key Responsibilities Accounts Payable Operations
- Review, process, and support verification of invoices to ensure accuracy and timely payment
- Act as a second-level escalation point for complex AP issues, including vendor payment inquiries and discrepancies
- Investigate and resolve issues across invoice processing, payments, and vendor setup
- Support payment batch review and approval as needed
Vendor & Stakeholder Support
- Handle escalated vendor and internal stakeholder inquiries related to procure-to-pay processes
- Partner with internal teams (e.g., Operations) to resolve payment or invoice issues
- Communicate clearly and professionally with vendors regarding payment status and issue resolution
Ticket & Workflow Management
- Manage and respond to assigned AP tickets within defined service levels
- Prioritize workload effectively to ensure timely resolution of escalations
- Support continuous improvement of ticketing and workflow processes
Systems & Process Improvement
- Identify process gaps and opportunities to improve efficiency, particularly within global and LATAM operations
- Support documentation and adherence to SOX-compliant processes and controls
- Contribute to reducing manual work through process enhancements and system improvements
- Assist with training documentation and cross-functional knowledge sharing
Cross-Regional Support
- Primarily support LATAM AP operations, including vendor and banking-related issues
- Cross-train to provide coverage across North America and other regions as needed
Project Support
- Participate in process improvement initiatives and special projects
- Provide support for system or process rollouts and enhancements
Qualifications - 5+ years of experience in Accounts Payable, finance, or a related field
- Bachelor's degree preferred
Preferred Skills & Experience: - Bilingual in Spanish and English (strongly preferred)
- Experience supporting LATAM operations or banking environments
- Familiarity with ERP systems (e.g., Oracle, Coupa) is a plus
- Strong problem-solving and analytical skills
- Ability to work independently in a fast-paced, ticket-driven environment
- Strong communication skills for vendor and stakeholder interaction
Additional Information - This is an individual contributor role (no direct reports)
- Hybrid work model (2 days/week in office preferred)
- Flexibility to support cross-regional teams and time zones
The targeted pay range for this position in the following location is / locations are:
United States - Tampa Office TAO : 70,000 - 105,000 USD / Annual
United States - Dallas Infomart Office DAI : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
