Duties

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We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Accounts Management, Field Director-Fresnoyou will ensure the programs and policies set by the Chief, Taxpayer Services; Director, Customer Account Services; and Director, Accounts Management, are delivered in accordance with established procedures. The incumbent is responsible for ensuring taxpayer issues are resolved in a timely and accurate manner.

The Accounts Management Field Director Fresno performs the following duties and responsibilities:

• Oversees day-to-day operations of the Accounts Management field office. Establishes program goals and guidelines to aid personnel in meeting work plans and schedules. Directs statistical analysis and evaluation of Accounts Management's balanced measures. Monitors the balanced measures and develops and executes comprehensive program review activities to evaluate operations and made recommendations for improvements.
• Responsible for transition planning to integrate current organization into the modernized plan of the future along with migrating programs and work force skills are required.
• Participates with the Director, Customer Account Services and Director, Accounts Management, in setting program policy for Accounts Management by planning, directing, coordinating, and evaluating programs and activities. Advises the Directors on all matters related to the incumbent's area of responsibility. Provides input to Division Headquarters as to the effectiveness of Service-wide policies, programs, and procedures as they relate to the incumbent's area of responsibility and requirements.
• Provides executive leadership and direction through subordinate managers. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation. Ensures these key managers operate as an effective management team and that all management functions are handled in an fair and responsive manner to meet the needs of the taxpayer customer. Coaches subordinate managers and assists in resolution of complex issues.
• Works closely with other IRS executives to ensure consistent and fair delivery of services to customers. Participates jointly in work plans and financial plan development, execution, and monitoring. Ensures appropriate utilization of allocated resources for Accounts Management.
• Oversees the adherence to standardized requirements of a corporately managed workload and a centrally managed network to ensure "world class customer service." Implements and coordinates required training activities.
• Directs the development of activities to build leveraged partnerships and collaborate with stakeholders to increase taxpayer education and clarify tax code issues.
• Manages all human, physical, information technology and financial resources assigned to Accounts Management and allocates these resources in accordance with overall strategies to further the accomplishment of specific goals that incorporate modifications to tax laws, regulations, and restructuring initiatives.

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Be geographically mobile to accomplish the Service's mission.
• Complete a one-year SES probationary period, if not previously completed.
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
• Disclose Political Appointments.
• Veterans' preference is not applicable to the Senior Executive Service.
• Meet all qualification requirements by the closing date of this announcement.

Qualifications

To qualify for the position of Accounts Management Field Director Fresno, you must meet the following requirements:

RESUME: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect the demonstrated evidence of these qualifications, you may not receive consideration for the position. Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions, including:

• Directing the work of an organizational unit;
• Accountability for the success of one or more specific programs or projects;
• Monitoring progress toward organizational goals and periodically evaluates and makes appropriate adjustments to such goals;
• Supervising the work of other managers;
• Exercising important policy-making, policy-determining, or other executive functions.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

EXECUTIVE CORE QUALIFICATIONS (ECQs): By statute, OPM prescribes Executive Core Qualifications (ECQs) for the appointment of career Senior Executive Service (SES) members. The ECQs were designed to evaluate executive experience and not technical expertise. The following ECQs provide the focus for certification of executive core qualifications for initial appointment to the SES. Your two-page resume should show that you possess the Executive Core Qualifications.

1. Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people. Leadership Competencies: Knowledge of the American System of Government; Commitment to the Rule of Law; Civic-Mindedness.

2. Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Leadership Competencies: Fiscal Responsibility; Managing Resources; Leveraging Technology.

3. Merit and Competence: Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Leadership Competencies: Technical Skill; Problem Solving; Agility and Resilience.

4. Leading People: Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Leadership Competencies: Accountability; Developing Others; Executive Judgement.

5. Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Leadership Competencies: Operational Mindset; Innovation; Strategic Thinking.

FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation.

Additional information about the SES and ECQs can be found on the OPM SES Website: OPM Guide to SES Qualifications.

MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the ECQs, candidates must address Mandatory Technical Qualifications (MTQs). MTQs are designed to assess an applicant's experience relevant to the specific position requirements. All applicants must clearly demonstrate in their two-page resume, experience and accomplishments related to the MTQs below:

1. Ability to manage and coordinate the activities of large and complex call center operations. Demonstrated experience in the design, development, delivery, and evaluation of programs to ensure the highest levels of customer service and satisfaction.
2. Broad knowledge of the IRS organization and its policies, practices, and procedures which incorporate the theories, concepts, principles and applications of tax law and tax administration. Demonstrated knowledge of tax laws affecting all IRS taxpayers.
3. Knowledge of Accounts Management programs in sufficient depth to plan and direct the work of subordinate units and to provide direction and leadership to accomplish the broad and complex Accounts Management programs.

There is NO requirement to prepare a separate narrative statement specifically addressing the ECQs or MTQs. Only the required 2-page resume will be considered.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

There is no education requirement for this position.

Additional information

• Veterans' preference is not applicable to the Senior Executive Service.
• Applications MUST be submitted through USAJobs.
• Submit resume and all other required documents online by 11:59 PM EST of the closing date.
• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Salary for Senior Executive Service jobs vary depending on qualifications.
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.