The Accounting Manager - Collections oversees all operational, compliance, and communication activities related to OPR (Overpayment Receivables) and Cost Share collections. This role ensures that balances owed are accurate, defensible, well-documented, and collected in a timely and compliant manner. The Manager leads a team focused on communication accuracy, payment tracking, reconciliation, and continuous process improvement, while ensuring clear boundaries from claims billing or authorization decisions. This position plays a critical role in financial accuracy, program integrity, and the reduction of outstanding balances through disciplined, transparent practices. RESPONSIBILITIES AND DUTIES Primary Responsibilities • Manage and develop the Program Collections team supporting OPR and Cost Share activities. • Ensure OPRs and cost share invoices are accurate, supportable, validated, and compliant before initiating any collection efforts. • Oversee participant, employee, and employer communications related to amounts owed, ensuring clarity, professionalism, and consistency. • Ensure timely collection, application, tracking, and reconciliation of payments received. • Coordinate the accurate pass-through of cost share payments to the state and ensure reliable tracking and reporting. • Drive collection performance by analyzing trends, monitoring results, and implementing corrective actions. • Ensures garnishments and child support withholdings are entered timely and accurately. • Lead process improvements to reduce repeat errors, minimize disputes, and move away from reliance on individual knowledge. EDUCATION • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. • Equivalent experience may be considered in place of formal education. EXPERIENCE AND QUALIFICATIONS • Experience managing or supervising a collections, billing, or financial operations team. • Strong understanding of financial controls, documentation requirements, and reconciliation processes. • Proven ability to identify process gaps and implement improvements. • Exceptional communication skills-able to deliver clear, professional, and empathetic messages. • Demonstrated ability to work with cross-functional partners and navigate complex program rules. WORK ENVIRONMENT • Fast-paced operational environment requiring strong attention to detail and accuracy. • Frequent coordination with finance, program operations, HR, and external stakeholders. • Role may involve sensitive financial discussions requiring discretion and professionalism.