Description Account SupervisorThe Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. The AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. The AS may have subordinate(s) for whom he/she is responsible.
Project Development- Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic
- Creation and ownership of tactical briefs and estimates, with supervisor sign off
- Ensures all creative and tactics developed support the brand and customer objectives
- Continually seeks brand building opportunities/ways to overcome obstacles
- Participates and organizes market research, including partial ownership of associated output and strategic findings
- Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
- Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
- Champions the creative product with creative partners
- Provides appropriate supervision to his/her direct reports
- Works with team to ensure all work is delivered on time and accurately
Client Relations- Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
- Attends client meetings/conventions/market research and handles timely follow-up
- Ownership of daily and/or weekly client status reports
- Creation and dissemination of client contact reports
- Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
- Acts as liaison between client and internal team, providing timely feedback between Agency and Client
Financial- Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client's budgets and Agency processes
- Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines
- Prepares forecasts with supervisor
- Ensure per job revenue is recognized based on project assumptions and revenue forecasts
- Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes
- Proactively identifies opportunities to realize incremental income based on scope changes
Team Building/Leadership- Works with supervisor on strategic options, copy strategy, and creative innovation
- Provides clear direction and establishes expectations for subordinates and cross-functional agency team
- Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards
- Evaluates performance of account team members and makes developmental recommendations
Experience- Bachelor's degree
- 4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience
- Background in communications, managed markets and/or science preferred
