Client Services Account Supervisor, Arts & AttractionsWe are looking for an
Account Supervisor, Arts & Attractions to help shape campaigns for some of the most exciting cultural institutions, attractions, destinations, and live experiences in the world.
You will lead the day-to-day work across a portfolio of arts and attractions clients, working at the intersection of creativity, media, data, ticketing, and culture. One day, you might be helping a museum introduce a major exhibition. The next, you could be working with an iconic attraction to build demand, drive visitation, or reach an entirely new audience. The work is varied, fast-moving, and highly visible. It requires someone who can see the big picture, manage the details, and build the kind of trusted client relationships that make great work possible.
Location: The person for this role may be based in NYC or LA.
WHAT YOU'LL DO (IN BRIEF):- Serve as a primary day-to-day contact for your clients, learning their organizations, audiences, goals, and challenges inside and out.
- Lead meetings and communications, guide conversations, anticipate what is needed next, and help clients navigate decisions with clarity and confidence.
- Help turn client ambitions into clear strategies, strong briefs, and effective campaigns across creative, paid media, digital, social, partnerships, and more.
- Connect the dots across disciplines, making sure everyone understands the objective and that the work ladders up to a cohesive audience and business strategy.
- Help clients understand how channels including paid social, search, programmatic, video, audio, out-of-home, and print work together to create demand, drive action, and support the full audience journey.
- Partner with AKA's Business Intelligence, Ticketing, Media, and Strategy teams to understand audience behavior, sales trends, and campaign performance.
- Own timelines, budgets, scopes, deliverables, feedback, approvals, and internal coordination across your accounts.
- Guide and develop junior team members, offering clear direction, useful feedback, and meaningful opportunities to grow.
WHO WE'RE LOOKING FOR:You'll be a great fit for this role if you:
- Bring 4 - 6 years of professional experience in account management, advertising, marketing, or a related field
- Have experience independently managing client relationships and integrated campaigns
- Are genuinely excited by arts, culture, attractions, destinations, tourism, entertainment, and other experience-based industries
- Understand digital and traditional media and how different channels work together as part of a larger campaign
- Can connect the dots between creative ideas, audience insights, media strategy, and client business objectives
- Are a confident, thoughtful communicator who can lead a room, write clearly, and build strong relationships with clients and colleagues
- Are highly organized and detail-oriented while still keeping sight of the bigger strategic picture
- Can confidently manage multiple fast-moving priorities, adapting and staying composed when plans change
- Are comfortable identifying challenges, recommending solutions, and knowing when to bring in senior leadership
- Have experience guiding, mentoring, or supervising junior team members
- Bring a curious, collaborative, proactive approach and are energized by producing great work
- Experience working with ticketed attractions, cultural institutions, destinations, tourism organizations, or other attendance-driven businesses is especially valuable
WHAT WE OFFER:The salary range for this position in New York, NY is $85,000 to $95,000 per year.
The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package. AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:
- Comprehensive healthcare & dental: 100% employer-paid for employees
- Generous PTO policy plus ½-day Summer Fridays to make the most of sunny days
- Hybrid work model - a balance of in-office collaboration (minimum three days per week) and flexibility
- Continuous growth & learning: Annual Training & Development fund to sharpen your skills
- Financial wellness perks: Student loan repayment or tuition assistance based on tenure
- Paid parental leave: Up to 12 weeks to support growing families
- Sabbatical opportunities: Recharge and return inspired with paid time off for long-term employees
- A pet-friendly office: because great ideas come with great company
Sound like a good fit? We'd love to hear from you! Please apply through our website. No phone calls or walk-ins, please.
