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Job Category
Customer Success
Job Details
Role OverviewMuleSoft's Professional Services team works across the most complex healthcare landscapes to deliver transformative solutions. As a
Healthcare Account Partner, you are the strategic architect of our services business within the
Payer and Provider segments. You will own the customer's services journey from pre-sales to launch, building trusted relationships with C-level executives at some of the world's largest health insurance companies and clinical systems.
You must be a strategic problem-solver who understands the unique pressures of the healthcare industry-from rising administrative costs to the demand for seamless digital experiences. Your primary goal is to help healthcare leaders generate significant business value and
operational efficiency from their MuleSoft investment, turning integration from a technical hurdle into a competitive advantage.
Your Impact- Drive Efficiency: Use deep industry insight to identify friction points in the healthcare ecosystem (e.g., patient onboarding, claims adjudication, or provider credentialing) and propose transformative API-led solutions.
- Strategic Growth: Exceed growth and bookings targets while ensuring the health and long-term success of your Healthcare accounts.
- Consultative Leadership: Engage C-level stakeholders at Payers and Providers as a trusted advisor, aligning MuleSoft and Salesforce solutions with their clinical and business objectives.
- Territory Planning: Develop and execute account plans that focus on the "Triple Aim": improving the patient experience, improving the health of populations, and reducing the per capita cost of healthcare.
- Ecosystem Collaboration: Work closely with Sales, Customer Success, and Healthcare-focused Partners to deliver a unified, industry-specific "One Salesforce" experience.
- Industry POV: Contribute to the evolution of our Healthcare delivery playbooks and point-of-view (POV) documents, sharing best practices for connecting the healthcare data grid.
- Healthcare Evangelism: Position MuleSoft's delivery methodology as the key to solving industry-specific challenges like interoperability, value-based care, and legacy system modernization.
Qualifications- 5+ years of consultative sales experience with a proven record of consistently exceeding quota.
- 5+ years experience selling and/or delivering professional services within the Healthcare industry, ideally working directly with Health Insurance Payers and/or Healthcare Providers.
- Subject Matter Expertise: A strong understanding of the healthcare landscape is preferred however not required, including familiarity with industry standards (e.g., FHIR, HL7), regulatory environments (HIPAA), and the nuances of Payer-Provider collaboration.
- C-Suite Influence: Demonstrated ability to develop and maintain relationships with Healthcare CIOs, CDOs, and CXOs.
- Complex Pursuits: Experience growing accounts through large, sophisticated services engagements ($M+).
- Collaborative Mindset: Excel in a matrixed environment, partnering effectively with account executives and technical architects.
- Resilience: Ability to navigate the long sales cycles and complex procurement processes typical of the healthcare sector.
Leadership Qualities- PASSION: Deeply invested in using technology.
- BEGINNER'S MIND: Eager to learn new clinical and technical workflows; a great listener who seeks to understand before being understood.
- THOUGHT LEADER: Strong executive presence with the ability to tell a compelling story about the future of connected health.
- URGENCY: Driven to move fast to help customers realize ROI and improve the speed of care delivery.
- TRUST: Committed to the highest standards of integrity, especially regarding sensitive health data and customer outcomes.
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