Overall Scope:

Dover Fueling Solutions, one of the world's leading suppliers of fuel dispensers, payment terminals, forecourt control devices, point-of-sale and other measurement and control solutions to the retail and commercial fueling industry is seeking an Account Manager whose primary role is to manage customer relationships directly with internal departments such as sales, sales-engineering, product management, and service. This role is expected to manage customer expectations, align the organization to customer requirements, and support the commercial organization with appropriate business capabilities.

Responsibilities:

Cross Functional Collaboration:
• Partner closely with Sales, Sales-Engineering, Product Management, Engineering, Service and other cross functional extended teams coordinating related to specific customer sales opportunities or requirements, implemented to meet commercial goals.
• Ensure that key stakeholders are fully engaged in and aligned with the customer's expectations, progress, and emerging risks.

Project Management & Control:
• Drive accountability throughout the organization in meeting customer expectations.
• Develop and maintain strategic customer plans and status reports, engage cross-functional teams to provide needed analyses, direct customers to the appropriate products and solutions, and escalate issues to leadership.
• Flexible during times of change. Adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Elicit cooperation from a wide variety of sources, across the hierarchy, peers, and other functional teams.
• Identify and quantify commercial risks and initiate risk management plans to address such risks.

Business Acumen:
• Ability to hold others in the organization accountable to customer expectations.
• Understand the business imperative of the projects being led to effectively drive delivery.
• Manage the expectations of all stakeholders through transparent and proactive communications. Develop strategies to ensure that status, accomplishments, issues, and risks are communicated clearly. Facilitate effective and efficient forward-looking team meetings.

Technical Acumen:
• Understand the technical concepts within customer offerings.
• Collaborate with functions across the business to support customer product and solution requirements.

Candidate Experience and Qualifications:
• Strong collaborative and influencing skills.
• Bachelor's Degree required (Business or related field of study preferred).
• Minimum of 5 years of work experience in sales, product or project management, or a related function working with technology products and/or services.

Preferred Qualifications:
• Experience in the retail petroleum industry is a plus.
• Experience with complex customer environments and commercial channels.

Essential Functions:
• Ability to demonstrate flexibility and manage multiple priorities simultaneously.
• Excellent written and oral communication skills; comfortable facilitating and presenting to groups.
• Ability and desire to work in a fast-paced team environment.
• Ability to perform the essential functions is a requirement of the job. Reasonable accommodation may be used to meet these requirements.

We are #EnergizedByGrowth.

Work Arrangement : Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

Job Function:
#LI-SB2