About the Role:As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.
This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do: - Ensures data accuracy across operating systems and builds KPI dashboards that give account and client leadership a clear, current view of performance. Turns operational data into recommendations, not just reports.
- Owns the account's technology roadmap, including CMMS platforms, data analytics tools, and automation initiatives. Prioritizes investments against operational impact and client requirements, and partners with CBRE's digital and technology teams to deliver them.
- Leads technology implementations, process redesigns, and continuous improvement initiatives across the account.
- Oversees client services support activities across the account, including the digital tools and data client-facing professionals rely on, so those teams can work productively. Closes gaps between back-office functions and the teams that interact with the client directly.
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
- Act as a key business partner to put in place initiatives and start process improvements.
- Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
- Manage client services support activities to drive the productivity of client-facing professionals.
- Direct the business operations activities regionally. Develop partnerships with internal departments management.
- Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.
What You'll Need: - Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
- Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations
Disclaimers:Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates
disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Ops Director position is $170,000 annually and the maximum salary for the Account Ops Director position is $195,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
