*This job can be filled to align with a Cigna/Evernorth multifunction office location in the Western USA*The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.
ESSENTIAL FUNCTIONS- Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings.
- Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
- Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
- Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
- Lead client centric team meetings to review operational performance against client's expectations and needs.
- Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.
QUALIFICATIONS- Bachelor's degree in related field or 11+ years of experience.
- 5+ years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience.
- Excellent PC skills including Microsoft Office and Internet experience.
- Excellent verbal and written communication and presentation skills.
- Strong analytical and problem solving skills.
- Strong focus on book of business client satisfaction and client retention results.
- Demonstrated ability managing projects, utilizing proven project management processes.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
- Ability to travel overnight up to 20%.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
