Full Job Description
You aren't customer support. You are the dedicated commercial partner for Whop's services and industrial customers after the close - owners and ops leads who hate fluff. You own NRR, multi-location growth, and cross-sell of payments, ads, treasury, and cards across ~100 top relationships.
This is not a President's Club AE seat. We hire operators who own retention + growth:
• Internet-business or services operator who has made real money and owns outcomes with owner-operated / family businesses, OR
• Top AM / founding CS-AM from field-service, industrial, or payments SaaS who owned expansion books, OR
• High-touch relationship owner with a retention + growth mindset - fixer, not ticket-taker
If you need a playbook for every call with a contractor, this isn't your role.
Location: In-person NYC / Brooklyn, 5 days in office.
Perks: Equinox membership, lunch & dinner MF, rent stipend within 4 blocks, Citi Bike, Ubers home after 10pm, unlimited PTO + health/vision/dental, latest MacBook Pro.
