As a
Renewal Account Manager, you'll play a key role in protecting and growing recurring revenue from your book of mid-market accounts. Your focus will be on renewal execution, retention health, and relationship management, ensuring customer success and contract continuity year over year. This position emphasizes consistent renewal performance, operational excellence, and customer advocacy.
What You'll Do as a Renewal Account ManagerRenewal and Retention Execution
- Own the full renewal lifecycle for assigned mid-market accounts
- Drive proactive portfolio management to ensure high renewal rates
- Coordinate and execute 120-day renewal engagement plans to mitigate risk of churn
- Negotiate terms and timing with customer contacts and stakeholders
Customer Relationship Management
- Deepen relationships with key stakeholders to ensure consistent value realization and product adoption
- Act as a trusted advisor to customers on product utilization, goals, and outcomes
- Connect with Customer Success and Support internally to solve customer challenges
Performance and Metrics
- Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
- Example targets: 90%-95% GRR and 102%-105% NRR annually
- Keep renewal forecasts and pipeline accurate and up to date
- Analyze churn drivers and surface insights for cross-team improvement
Collaboration
- Partner with Sales, Customer Success, Product, and RevOps to align strategy and customer outcomes
- Facilitate handoffs to senior account managers and support expansion opportunities
- Drive internal communication on risk indicators and renewal planning
- Surface customer feedback to our Product and Services teams, shaping what we build and deliver
What You Need to Do the JobExperience and Skills
- 3-5 years in SaaS account management, renewals, or customer success
- Strong relationship-building skills and negotiation experience
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and renewal tracking processes
- Confidence working with mid-market customers, multiple stakeholders, and cross-functional teams
- Experience coordinating with procurement and legal teams to navigate renewals and approvals
- Fluency with and frequent use of modern AI tools and practices
Mindsets and Traits
- Customer-centric and proactive, anticipating needs before problems arise
- Organized, analytical, and metrics-driven
- Skilled at guiding timing and value conversations with clarity
The Nitty-Gritty- Compensation: $90k-$100k annually (not commission-based)
- This is a full-time, hybrid position
- Candidate must live within commuting distance of HQ office (Mission Viejo, California)
- Candidate must be willing and able to travel up to 10%
- Sorry, recruiters: We're not open to working with you on this role
- We require a satisfactory background check following offer acceptance
More About UsWe're an innovative tech company, and we're always evolving. Our weird and wonderful work culture is unified by geeking out hard over tech: the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They're very important to us.
You'll Fit Right In If- You love emerging tech: using it, talking about it, tinkering with it
- You're obsessed with using AI to amplify your productivity
- You're not afraid to ask (or answer) stupid questions
- You're a strong communicator but your an even better listener
- You were triggered by the grammar in that last bullet
- Your coworkers speak highly of you and your work
- You know your biggest weakness, and it isn't that you're a perfectionist
- You're a builder with a track record to prove it
- You're willing to admit when you screw up (it happens to the best of us)
- You know the answer to the Ultimate Question
The Typical Perks You'd Expect- Medical + FSA
- Voluntary Dental + Vision
- 3 weeks of PTO annually ✈ (plus more the longer you're with the company)
- 401(k) matching
- Other voluntary insurance: life, disability, pet, etc. ♥
Plus a Few Pleasant Surprises- We pay for your phone (unlimited data!)
- We pay for your home internet (unlimited cat videos!)
- $1,000 budget to turn your at-home workspace into a temple of productivity
- Raise and bonus opportunities every year (treat yo self )
- Stock options
- Discounts on fitness, electronics, entertainment, and more
- IRL team-building events and parties in sunny Southern California
