Job DescriptionWe are seeking a highly driven, customer-obsessed
Strategic Account Manager to serve as the primary commercial and operational lead for one of our largest warehousing clients. This individual will own the overall customer relationship, drive strategic alignment, lead Quarterly Business Reviews (QBRs), identify growth opportunities, and ensure service excellence across a multi-site distribution network.
This role operates as the "quarterback" between the customer and our internal operations, engineering, and leadership teams - proactively solving problems, improving performance, and expanding the partnership.
The ideal candidate blends consultative selling, operational acumen, and executive-level relationship management. You should be equally comfortable walking a warehouse floor or presenting a multi-million-dollar growth plan in the boardroom.
Location: Remote (U.S.) with 20% travel to customer and site locations.
Essential Job FunctionsCustomer Ownership & Relationship Management - Serve as the single point of accountability for the customer relationship across all sites
- Build trusted partnerships with customer leadership (Director to C-Suite)
- Act as the voice of the customer internally and the voice of our company externally
- Lead executive communications and strategic alignment sessions
Business Reviews & Performance Leadership - Lead monthly/quarterly business reviews (QBRs) with clear KPIs, insights, and action plans
- Translate operational data into executive-level narratives and recommendations
- Monitor SLAs, OTIF, cost performance, and continuous improvement initiatives
- Drive root-cause resolution on service issues and ensure follow-through
Commercial Growth & Strategy - Identify and develop upsell, cross-sell, and value-creation opportunities
- Partner with Sales/Engineering to scope solutions, pricing, and proposals
- Build business cases and ROI models for process improvements and expansions
- Support contract renewals and negotiations
Cross-Functional Leadership - Coordinate closely with site leaders, operations, engineering, and finance
- Align internal teams to deliver customer commitments and improvement plans
- Proactively manage risks, capacity planning, and peak readiness
- Lead special projects and network optimization initiatives
Continuous Improvement - Champion Lean/CI initiatives to reduce cost and improve service
- Implement best practices across sites
- Bring new ideas and innovation to the customer proactively
Minimum Qualifications - 5+ years experience in 3PL, contract logistics, warehousing, or supply chain account management
- Demonstrated success managing large or complex strategic accounts ($5M+ preferred)
- Strong understanding of warehouse operations, KPIs, and cost drivers
- Experience leading executive-level business reviews and customer presentations
- Proven ability to influence cross-functional teams without direct authority
- Strong commercial acumen and consultative selling skills
- Excellent analytical, financial, and problem-solving skills
- Proficiency in Excel, PowerPoint, and data analysis tools
- Willingness to travel approximately 20%
Physical & Work Environment Demands - Combination of remote office work and warehouse site visits
- Ability to travel by air/car approximately 20% of the time
- Ability to walk warehouse floors for extended periods during site visits
- Occasional lifting up to 25 lbs (laptop, materials)
- Exposure to warehouse environments including temperature variation, equipment noise, and active material handling equipment
- Must follow all site safety requirements including PPE when on the floor
Salary: $90,000 - $130,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
