Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role.What You'll DoAt its core, this role is about growing accounts and building the relationships that make that growth possible - everything else exists to support that.
- Drive expansion revenue by geography and tier. When clients start searching outside their licensed areas, that's your signal. You identify expansion opportunities, lead the conversation, and close geography expansions and tier upgrades. AMs at Prophetic regularly run expansion deals that in other companies would be handled by sales.
- Become a product expert and strategic advisor to your accounts. You're not just checking in - you're helping clients use our AI tools and data layers to source real deals. You help land acquisition teams find opportunities they wouldn't find without Prophetic. That expertise and trust is what earns you the right to expand the account.
- Own renewals and fight churn proactively. Run campaigns for at-risk accounts - demonstrate ROI, re-engage underutilizing divisions, and right-size accounts to the correct tier. You're not waiting for renewal date; you're building the case all year.
- Own the full customer lifecycle for a book of enterprise accounts. From the moment sales closes a deal, you take the handoff - run an internal huddle with the AE, send the intro email, schedule the external handoff call, configure account access, and lead onboarding. You own health, expansion, retention, and renewal from day one.
- Lead hands-on onboarding and training - often in person. Fly out to enterprise clients and sit with their land acquisition teams division by division. Walk them through our platform and tools in their actual markets. Run refresher trainings when teams need it. The in-person touch is what drives adoption and stickiness - and it's what makes the relationship strong enough to build expansion on.
- Travel to client sites. In-person onboarding is a core part of the role - especially for national enterprise deployments across multiple divisions.
- Work cross-functionally with engineering and product. You are the voice of the customer internally. Submit feature requests, work with internal teams on data accuracy issues, and advocate for what your accounts need on the product roadmap.
- Build and refine the onboarding and enablement playbook. Design pre-onboarding questionnaires, create account plans, document workflows, and build repeatable processes as the team scales. You're expected to help systematize what works - not just run your own book.
What You Need - 5+ years in enterprise SaaS account management with mid-market or enterprise customers.
- Track record of growing book of business and expanding account value.
- Strong communication skills. You can talk to C-suite and translate their needs into internal priorities.
- Comfort with data and dashboards. You're comfortable using analytics to track health and growth.
- Comfort with AI tooling and automation tools as part of your daily workflow.
Nice to Have - Experience in real estate, construction, or homebuilding SaaS.
Benefits (US-based Full-time):- 100% medical, dental & vision insurance coverage for you; 30% coverage for dependents
- Competitive salary and meaningful early-stage equity
- Unlimited PTO
- Hybrid/Remote stipend
- In-office perks: snacks, drinks, coffee, ping-pong table, and more - plus cuddles from Olive, our in-office Doberman!
- Budget for intra-office travel
- 2-3 annual team meetups in person
How We Work:These four themes are how we think, build, and lead:
- Truth - Say the hard thing. We speak plainly, flag problems early, and share what's actually going on.
- Precision - Sign your name to it. Our customers make million-dollar decisions on our data. We get the details right.
- Velocity - Speed compounds. Waiting doesn't. We ship daily and launch features every two to three weeks.
- Ownership - Own it, then solve it. We own outcomes, not tasks. If something's broken, we fix it.
