About the Job

We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the Las Vegas metro area. Reporting to the Manager of Account Management, this field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem.

Responsibilities

• Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption.
• Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows.
• Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements.
• Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement.
• Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting.
• Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.

Minimum Qualifications

• 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry.
• Residency in the Las Vegas metropolitan area with a valid driver's license and reliable transportation for local field visits.
• Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics.
• Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals.
• Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences.

Preferred Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency.
• Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems.
• Experience working effectively in fast-paced, evolving, or unstrutured business environments.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $85,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.