We9re looking for an Account Manager who has been in the trenches of a high-growth B2B SaaS company, knows what it takes to manage a complex book of business, and is excited by the opportunity to help shape how we do Customer Success at Vendelux. If you thrive in a fast-paced, high-accountability environment and love the challenge of turning at-risk accounts into long-term champions, we want to talk.
The Account Manager role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters.
What You9ll Do- Function as a true account manager across the full customer lifecycle - from onboarding and enablement through renewals, upsells, and negotiations
- Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision - expect to juggle 9+ active workstreams at any given time
- Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
- Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
- Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
- Drive retention with a relentless, creative approach - exhaust every option before accepting churn, whether that9s a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
- Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
- Contribute to community building across the customer base through webinars, case studies, and events
Who You Are- 5+ years of experience in Customer Success, Account Management, or a hybrid of both - ideally at a B2B SaaS or high-growth tech company
- Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
- Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
- Relentless when it comes to retention - you get creative, you show up, and you don9t give up on an account easily
- Comfortable traveling to meet customers in person and building face-to-face relationships
- Highly accountable self-starter who doesn9t need to be chased for updates
- Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
Benefits- Competitive base salary and bonus
- Healthcare covering medical, dental and vision
- Work from our NYC HQ
- Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas - New Years week
Come build a great company with us!
Not all candidates will check all of the requirements listed above and that9s ok! We are open to great people from non-traditional backgrounds.
