What is this role likeWe're looking for a hungry, ambitious, and high-energy Account Manager to join Topsort's Boston hub. You'll work directly with some of the most innovative marketplaces, retailers, and commerce platforms using Topsort's retail media infrastructure to scale and monetize their advertising business. This is not a traditional account management role - you'll sit at the intersection of technology, strategy, product, and client growth, helping customers solve real business problems while growing alongside a fast-moving global startup. If you're excited by ownership, fast learning, client-facing work, and building in a high-growth environment, this is the kind of role where you can grow very quickly.
You will:- Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort's platform.
- Learn how modern retail media and marketplace monetization works - including sponsored ads, auction systems, ad relevance, and performance strategy.
- Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
- Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
- Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
- Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
- Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
- Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.
What We Think You Need to Be SuccessfulWe care more about mindset, potential, and drive than checking every traditional box.
- Bachelor's or Master's degree or equivalent experience
- 3+ years of experience in account management, customer success or other client-facing environments
- Strong communication skills - you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
- Highly curious and eager to learn complex products, business models, and technology quickly
- Analytical mindset - comfortable thinking through data, trends, and business problems
- Strong ownership mentality - you take initiative instead of waiting for instructions
- Excited by startup environments, fast growth, ambiguity, and building things from the ground up
- Mission-driven, ambitious, and motivated to grow your career quickly
What We ValueAt Topsort, we seek professionals who embody the following qualities to drive our mission forward:
- Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
- Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
- You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
- Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
- Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
- Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
Do you sound like the right fit? Let's dive right in!
