Job Description

Important: This is a remote position; however, a strong preference will be given to candidates based in Western Canada (BC, AB, SK, or MB). A post-secondary education in Mining Engineering, Geology, Metallurgy, Environmental Science, or a related mining discipline is required. Mining industry experience is strongly preferred.

The Account Manager is responsible for managing and growing an assigned portfolio of client accounts, serving as the primary point of contact and trusted advisor for customers. This role focuses on building strong client relationships, ensuring customer satisfaction, identifying opportunities for account growth, and maximizing revenue within existing accounts. The successful candidate will develop and execute account plans aligned with business objectives to drive retention, expansion, and long-term partnership value.

Key Responsibilities

• Manage and maintain a portfolio of assigned customer accounts, ensuring a high level of client satisfaction and engagement.
• Develop and implement strategic account plans to achieve revenue growth, customer retention, and profitability objectives.
• Build strong relationships with key stakeholders and decision-makers within customer organizations.
• Identify opportunities to expand existing business through cross-selling and upselling SGS services across multiple business lines.
• Conduct regular business reviews with clients to understand their needs, challenges, and future requirements.
• Serve as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of customer issues.
• Monitor account performance and proactively address risks to customer retention and satisfaction.
• Prepare accurate sales forecasts, account plans, and pipeline updates on a regular basis.
• Collaborate with Marketing, Inside Sales, Operations, and other support teams to develop and execute customer growth strategies.
• Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions.
• Follow opportunities through the full sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion.
• Maintain detailed and accurate customer records, activities, and opportunities within the CRM system.
• Gather and share market intelligence, customer feedback, and competitor information to support business strategy.
• Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services.
• Secure follow-up and closure on all proposals, renewals, and account growth initiatives.
• Pursue opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts.
• Support special projects and other related duties as assigned.

Key Performance Indicators

• Customer retention and renewal rates
• Revenue growth within assigned accounts
• Cross-sell and upsell performance
• Client satisfaction and relationship management
• Achievement of annual sales and profitability targets
• Pipeline management and forecast accuracy

Qualifications
• Education: post-secondary degree in a relevant field
• Experience: over five years of related sales/business development experience is required
• Expert knowledge of the business line services
• Business acumen.
• Ability to demonstrate customer centric selling techniques.
• Strong presentation skills
• Must be a self motivator and self starter.
• Creative, innovative and client focussed
• Demonstrate diplomacy and networking skills
• Bilingualism (French/English) where required
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook) including sales tracking tools (i.e., CRM).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

Compensation: $90k to $115k

Some benefit highlights:

• 80% coverage Health, Dental and Vision
• Paid time off
• RRSP Program Eligibility