Account Manager OVERVIEWJoin our team as an Account Manager!
This is a hybrid or remote role. The position is salaried.
The Account Manager is responsible for developing, growing, and maintaining key customer accounts within an assigned region or strategic segment. This role manages and expands relationships with corporate, regional, and named customer accounts, including vendor and partner companies. The Account Manager represents a full range of company services while leading the customer account planning cycle and ensuring customer needs and expectations are consistently met.
KEY RESPONSIBILITIES- Achieve strategic customer objectives established by company leadership.
- Establish and maintain productive, professional relationships with key personnel in assigned customer, vendor, and partner accounts.
- Lead customer account planning processes, developing mutual performance objectives, financial targets, and critical milestones for 1-3 year periods.
- Coordinate internal resources-including engineering, management, and executive teams-to meet account performance objectives and customer expectations.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Understand and monitor the competitive landscape within assigned accounts or regions.
- Create and maintain account-specific presentations and strategic account plans.
- Negotiate and maintain Master Service Agreements and partner agreements as applicable.
- Lead solution development efforts that align with customer needs.
- Maintain involvement in active customer projects to ensure delivery success and alignment with account goals.
- Meet assigned profitability, sales growth, and customer satisfaction targets.
QUALIFICATIONS- Bachelor of Science in engineering, related technical discipline, or a business/engineering hybrid degree from an accredited institution.
- Engineering or industrial sales experience.
- 5-7+ years of strategic business-to-business sales experience.
- Strong verbal and written communication skills.
- Strong organizational and time-management capabilities.
- PC proficiency and competence with Microsoft Office Suite.
- Active driver's license.
- Ability to travel extensively: 50-75% local/daytime, 25-50% overnight.
- Must be able to pass a background check and drug screen.
PHYSICAL REQUIREMENTS- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
- The employee may occasionally be required to lift and/or move objects up to 10 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WHY MATRIX?Physical and Mental Wellness and Work/Life Balance:- Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
- Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
- Paid Parental Leave, Bereavement Leave
- Flexible Work Schedules, Work at Home Options
- Wellness Program with Incentive Dollars, Preventative Health Screenings
- Employee Assistance Program (EAP), Critical Illness and Accident Insurance
Financial Wellness:- Employee Stock Ownership Plan (ESOP)
- 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
- Market-based competitive Compensation and Overtime Pay for Salaried positions
- Quarterly Bonus Program and Spot Bonus Program
- Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
- Life Insurance Paid by Matrix and Buy-Up Options
- Short-Term and Long-Term Disability Plan Paid by Matrix
Personal and Professional Growth:- Technical, Managerial, and Administrative Career Paths
- Onboarding and Mentoring, Internal Training and Cross Training
- PE Certifications, Registration, and Renewals
- Assessments and Leadership Development
- External Certification Programs, Professional Memberships
- Tuition Reimbursement Program
Recognition, Culture, and Other Perks:- Regular Employee Updates and Town Halls, Annual Engagement Surveys
- Employee Service Awards and Peer Recognition
- Strong Fundamentals (Core Values)
- Employee Referral Program/Bonus
- Casual Dress
- Discount Programs
- Community Involvement Committee
- Sports Teams and Clubs
We offer market-competitive compensation for an Account Manager with a base range of
$82,000.00 to
$113,000.00 annually, and a total compensation package that includes quarterly bonuses, 401(k) matching. Salaries are based on experience, skills, and qualifications.
