Grade

34-36  commensurate with experience

Location        

Home Based or Marina View Offices, 

League City, Texas

INEOS Organization:

INEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. It comprises 36 businesses, each with a major chemical company heritage, spanning 194 sites facilities in 29 countries throughout the world.

Business Context: 

The O&P USA business includes the product lines Ethylene, Propylene, Butadiene, Polypropylene and Polyethylene.  Manufacturing sites include Chocolate Bayou Works (Alvin, TX), Battleground Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with a division office in League City, TX.  Battleground Manufacturing Complex (BMC) has one polypropylene unit and seven high density polyethylene units.

How the Role Fits in: 

The Polymers Account Manager is the single point of accountability for the customer relationship and strives to meet or exceed established objectives for assigned customers/territory in the areas of:

• Sales Volume

• Margin

• New accounts

• Working-Capital metrics

• Utilization of information systems

• Managing expenses

The Main Purpose of the Role: 

• Act as the voice of the customer to the organization, and also the voice of the organization to the customer.

• Grow profitable sales in assigned territory/accounts.

• Primary role to negotiate contracts/sales agreements with existing and prospective customers, utilizing sales-management resources

• Single point of accountability for the customer interface.

Maintain existing sales and identify new opportunities

·         Gain knowledge of customer’s business

·         Develop key purchasing contacts

·         Identifying customer expectations and matching them to INEOS’s capabilities

·         Utilize internal information systems to develop an offer for the customer.

·         Successfully negotiate sales agreements, utilizing sales-management resources

·         Sales territory may include accounts in Texas, Oklahoma, Arkansas, Lousiania, Mississippi, and New Mexico.  ri.

·         Territory requires 50-60% overnight travel

Meet established annual objectives to deliver volumes and margins for their assigned territory

·         Ability to effectively utilize INEOS’s forecasting tools

·         Negotiate pricing at market-based accounts

·         Develop realistic forecasts

·         Develop clear understanding of customers’ markets that could affect forecast/delivery of plan

·         Monitor results and develop options for management consideration of corrective action

·         Identify market conditions and competitive activity affecting plan delivery.

Develop/maintain strong customer relationships, and increase customer loyalty and customer satisfaction

·         Build trust with key customer contacts; become a source of industry information to the customer  

·         Listen to customer needs/concerns and recommend timely solutions

·         Be proactive, not reactive, to market conditions, but don’t over commit

·         Communication, communication, communication

·         Ensure INEOS is “easy to do business with”

·         Utilize INEOS’s resources, appropriately, to continuously create value in the customer relationship

Ensure customers’ responsibilities of relationship are met

·         Accurate and timely input of forecasts/order placement

·         Payment of invoices within established terms

·         Increased utilization of rail fleet, by ensuring timely release of railcars from customers’ facilities.

Participation in broader O&P initiatives

• Sustainability & circular economy initiatives

• Safety projects and training

• Skill & expertise development in software system use

• Bachelor’s degree in Engineering, Science, Business, or a related field

• Industry and/or product knowledge required.  Organizational awareness preferred.

• Basic product-property knowledge preferred

Behavioral skills

• Willingness to listen and learn; listen and develop solutions

• Superior interpersonal skills

• Good communicator; strong relationship building

• Computer competent, working knowledge of Microsoft Office applications.

• Ability to influence without direct authority

• Safety orientation