Job DescriptionLocation: Hybrid-Columbia, MD, St. Paul, MN or Houston, TXThis is a hybrid position primarily based in Columbia, MD, St. Paul, MN or Houston, TX. We're committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working
A Role You Will Love
We are a global business with an entrepreneurial spirit, operating in a fast-paced, technology-driven environment. We value adaptability, precision, and professionalism. As an Account Manager within our Asset-Backed Securities (ABS) team, you will play a critical role in supporting and expanding our Backup Servicing product offering.
This role is ideal for someone with direct experience in servicing consumer asset portfolios who can help us meet a critical business need and drive growth in a high-impact area. You will be the primary liaison for mid-to-large servicers, managing relationships, overseeing portfolio performance, and leading strategic initiatives to enhance our servicing capabilities.
Key responsibilities:
- Serve as the primary point of contact for servicers and portfolio-related matters, including issue resolution, escalation, and special projects.
- Represent the company in developing and maintaining strong relationships with servicers, monitoring performance, and ensuring compliance with contractual obligations.
- Conduct operational reviews of servicers to assess their readiness and suitability for Backup Servicing engagements.
- Act as a subject matter expert in the servicing of consumer asset classes, including unsecured consumer loans, auto loans, small business loans, and renewable energy financing.
- Identify and develop new asset classes and revenue opportunities for the Backup Servicing business.
- Collaborate with internal teams and external stakeholders to tailor solutions that meet unique servicing and portfolio requirements.
- Review contractual documents to assess risk and recommend solutions that align with business objectives.
Recommend and implement process improvements to enhance efficiency, scalability, and client satisfaction.
What You Will Bring to the Role- Minimum of 7 years of experience in consumer asset servicing, trust services, account management, or structured finance.
- Demonstrated experience with residential or asset-backed portfolios, preferably in a Corporate Trust or Backup Servicing context.
- Strong understanding of servicing operations and performance metrics across various consumer asset classes.
- Proficiency in Microsoft Office and the ability to navigate multiple systems and tools.
- Excellent communication, problem-solving, and analytical skills with a high attention to detail.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Willingness to travel up to 25% of the time.
Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $91,000- $130,000. This base pay is a national average and may not be applicable to all locations
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