Uber

Account Manager - Grocery & Retail SMB

Uber$90K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in account management, consulting, sales, or growth marketing.
  • Bachelor's degree or equivalent experience required.
  • Proficiency in data tools like Excel, Google Sheets, or Salesforce.
  • Experience in analyzing data for actionable business insights.
  • Ability to work remotely within the required region.

Responsibilities

  • Build and nurture long-term partnerships with merchants.
  • Unlock revenue opportunities through customized ads and promotions.
  • Adapt consultative strategies based on market shifts and data.
  • Collaborate with cross-functional teams to eliminate obstacles.
  • Guide merchants through negotiations to enhance conversion rates.
  • Lead category growth by analyzing data and delivering on commitments.

Benefits

  • Participation in Uber's bonus program and potential equity awards.
  • Eligibility for a 401(k) retirement savings plan.
  • Access to various health and wellness benefits.
Full Job Description
Job Description

Cleaned Document
About the role and team

Working in Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Manager for SMB, you will be a strategic consultant responsible for driving demand generation for partners who rely on the Uber Eats platform to grow their business. You'll bridge digital marketing and real-world operations, helping merchants maximize their performance through ads, promotions, and data-driven insights.

This role is for the resilient and resourceful who are energized by the messy reality of doing big things at scale. You will need to balance the excitement of closing deals with the challenge of navigating shifting priorities and internal complexity to unlock value for your clients. If you are motivated by tangible impact and can stay steady when the path forward isn't predefined, this is where you'll grow.

What you'll do
  • Build and grow long-term partnerships by understanding what matters most to our merchants-not just selling a product.
  • Navigate ambiguity and internal complexity to unlock revenue opportunities through tailored advertising and promotional solutions.
  • Adapt your consultative approach based on market dynamics and imperfect information to optimize merchant spend efficiency.
  • Collaborate across operations, marketing, and product teams to resolve blockers and drive adoption of new platform features.
  • Communicate clearly and stay resilient through tough negotiations, guiding merchants to improve conversion and reduce cancellations.
  • Lead the category growth by tracking data and following through on promises, even when the work gets messy.


Basic Qualifications
  • 3+ years of experience, ideally in account management, consulting, sales, or growth marketing.
  • Bachelor's degree or equivalent professional experience.
  • Proficiency in data tools such as Excel, Google Sheets, or CRM platforms like Salesforce.
  • Proven experience analyzing data-driven insights to provide actionable business recommendations.
  • Ability to work in a location-generic capacity within the required region.


Preferred Qualifications
  • Experience in digital advertising, retail media networks, or programmatic marketing.
  • Background in the alcohol industry, e-commerce, or hospitality.
  • Systems thinking mindset with the ability to navigate cross-functional tension and influence without authority.
  • Resilience and a "go-get-it" attitude in high-stakes, fast-moving environments.


Responsibilities

For San Francisco, CA-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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