The Chemical Operation's Client Service department has an immediate opening for an Account Manager based in our Boston office (Norwood). Chemical Operations is a global operation with seven staff-based offices around the world. The majority of the current book is 'high challenge' and many of our new business opportunities fall into this category too, so an engineering background is desirable.
Being Global presents different challenges; as why we are looking for a dynamic and decisive team player, with strong technical, analytical and communication skills. The role is also vital to leadership within the Client Service Process and development of the team. This position will perform insurance servicing and underwriting activities on a large and growing portfolio of existing accounts and new business. This position's primary function is to serve as the Account Team Leader or Manager of the Account. Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.
Depending on the level of the candidate's skill and experience, this position may be eligible for alignment to Account Manager I, II, or Senior. Varying levels of experience and qualifications will be considered.
Responsibilities: - Building and maintaining excellent relationships with clients and brokers to successfully create long-term customer loyalty to FM, including significant number of face-to-face meetings with senior client personnel.
- Work closely with New Business Development Executives on new prospects within the Client Service Process, contributing high quality underwriting expertise to qualify and win new client accounts.
- Leading an Account Team to support the strategic goals and objectives of our clients by providing professional advice and consultation on insurance coverage and risk management matters.
- Ensuring profitability by retaining existing customers at equitable terms and conditions using FM insurance capacity in conjunction with our risk management expertise to improve client risk quality and selling additional product lines as appropriate.
- Responsible for understanding and implementing company underwriting guidelines and standards in the daily management of assigned clients.
- Demonstrating FM's commitment to continuous improvement by effective engagement of our clients in our Client Service Process and ensuring clients are aware of our full range of products and services.
Qualifications- Bachelor's degree in Engineering.
- 5+ years FM experience or equivalent in an engineering or client responsibility role
- Particular experience in the Chemical / Power Generation sectors is desired, but not mandatory.
- Knowledgeable of FM's Client Service Process.
- Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts as well as business computer applications.
- Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
- Knowledge of internal systems and Microsoft Office Products.
- Travel 25%- 30%
The hiring range for this position is $106,000 to $152,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM 's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work and time off, including vacation and sick time.
