Plaid is looking for customer-facing professionals to manage and grow Plaid's relationships with high-growth FinTech customers. The right candidate has the ability to grow a customer's revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented. Qualifications • Demonstrated relationship management and sales experience. • Customer empathy and deep desire to see customers succeed. • Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. • Some familiarity in financial services and technical products; a high degree of intellectual curiosity. • Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. • Ability to work with all types of people and build long-lasting relationships. • Strong Sales experience (negotiation/value-selling). • Executive level communication skills - written and verbal. • Relationship building (understand how to leverage internal/external executives, product, etc). • Retention and Termination-save tactics. Responsibilities • Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment. • Build strong relationships with the C-Suite and Product teams to retain and grow revenue. • Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals • Help customers integrate and launch on Plaid. • Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.