PandaDoc

Account Manager, Enterprise

PandaDoc • $190K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in a quota-carrying Account Manager role, preferably in SaaS
  • Proven success in managing full renewal cycles
  • Strong familiarity with Gong, Slack, Salesforce, SalesLoft, or PandaDoc
  • Ability to accurately forecast revenue and contribute to reliable projections
  • Track record of exceeding sales targets in Enterprise markets

Responsibilities

  • Drive revenue growth in Enterprise portfolio by exceeding NDR targets
  • Partner with Customer Success to enhance customer adoption and identify growth opportunities
  • Minimize churn and maximize retention as a trusted client advisor
  • Conduct account health reviews to communicate value and growth strategies
  • Understand clients' challenges to foster long-term partnerships
  • Collaborate with cross-functional teams for seamless customer experiences
  • Provide accurate weekly revenue forecasts and maintain CRM hygiene

Benefits

  • An open culture emphasizing feedback and development
  • Work with a global, distributed team
  • 6 self-care days annually
  • Monthly participation in sales contests (SPIF)
  • Promotional opportunities available
  • And much more!
Full Job Description
Make a significant impact on our growth! As an Enterprise Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable Enterprise business customer base (3,000+ employees). This team focuses on value-based selling through building strong relationships with department heads and key stakeholders with our Enterprise customers. Our Enterprise Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business.
In this role, you will:

Growth & Revenue Generation:
  • Drive significant revenue growth within your assigned Enterprise portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.

Customer Success & Retention:
  • Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
  • Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
  • Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.

Strategic Account Management:
  • Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
  • Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.

Forecasting & Pipeline Management:
  • Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
  • Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.

Product Advocacy & Feedback:
  • Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Enterprise customers.
  • Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.

Continuous Learning:
  • Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.
About you:
  • Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment.
  • Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts.
  • Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
  • Self-motivated, directed, adaptable, gritty, driven, and resourceful.
  • A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences.
  • Experience conducting effective in-person and virtual meetings with clients.
  • Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
  • Ability to work independently while also collaborating effectively with diverse teams across different office locations.
  • Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously.


It would be awesome if you had:
  • 8+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
  • Experience owning and managing the full renewal cycle.
  • Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience.
  • Proven ability to accurately forecast revenue and contribute to reliable business projections.
  • A consistent track record of exceeding sales targets and achieving measurable results.
  • Familiarity with the Enterprise market and the unique challenges and opportunities within this segment.

The annual OTE is up to $190,000.

The annual sales commission is uncapped in accordance with the relevant plan documents.

Benefits:
  • An honest, open culture that emphasizes feedback and promotes professional and personal development
  • An opportunity to work with a global team, distributed worldwide
  • 6 self care days per year
  • Opportunity to participate in SPIF (sales contests) monthly!
  • Incredible promotion opportunities
  • And much more!


Application deadline: 9/30/2026

About PandaDoc

PandaDoc is a web-based document automation software that helps users streamline their document processes. The software allows users to create, send, and track quotes, proposals, contracts, and other documents. PandaDoc integrates with popular CRM and other business tools, making it easy to use for businesses of all sizes. The company was founded in 2013 and is headquartered in San Francisco, California.
Learn more about PandaDoc
Size
500 employees
Industry
Information Technology
Founded
2011
* Ladders Estimates

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