Account Manager, Education (US)

Whop

• $100K — $120K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in online business operations or education-related fields
  • Proven track record of managing high-status creator or operator accounts
  • Experience in retention and growth strategies for client relationships
  • Strong understanding of the education and coaching business landscape
  • Ability to operate independently without relying on scripts or support teams

Responsibilities

  • Own and manage a portfolio of top-tier creator and operator accounts
  • Drive net revenue retention (NRR) through strategic cross-selling
  • Consult with clients to identify growth opportunities and implement solutions
  • Foster high-touch relationships with clients to ensure satisfaction and loyalty
  • Collaborate with internal teams to enhance service offerings and client experience

Benefits

  • Equinox gym membership for fitness enthusiasts
  • Complimentary lunch and dinner provided on weekdays
  • Rent stipend for those living close to the office
  • Access to Citi Bike for convenient commuting
  • Uber rides home after 10 PM for safety
  • Unlimited paid time off along with health, vision, and dental insurance
  • Latest MacBook Pro provided for work efficiency
Full Job Description
You aren't customer support. You are the dedicated commercial partner for Whop's education customers after the close - course creators, coaching businesses, and education operators. You own NRR and cross-sell payments, ads, treasury, and cards across ~100 top relationships. We hire internet-business operators and high-touch book owners: - You've made money online or operated an education, coaching, or course business - and you thrive owning a book of high-status creator and operator accounts, OR - Top AM / founding CS-AM who owned retention + expansion for high-touch books (fixer + growth consultant, not support), OR - Operator who has managed creator-caliber or education-business relationships with a retention + growth mindset If you need a quota script and a BDR, this isn't your role. Location: In-person NYC / Brooklyn, 5 days in office. PERKS - Equinox membership - Lunch & dinner M-F - Rent Stipend within 0.5 mile of the office - Citi Bike - Ubers home after 10pm - Unlimited PTO + health / vision / dental - Latest MacBook Pro THE BAR We want to work with people who want to be the best in the world. If that's not you, don't apply.

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