As our
Account Manager, you will be the ultimate strategic partner, business coach, and advocate for the medical practices in your portfolio. You are the day-to-day anchor of these relationships, responsible for diving into the data, identifying performance gaps, and working hand-in-hand with doctors and healthcare executives. By helping them master Value-Based Care (VBC) contracts, you directly drive financial success (shared savings) and, most importantly, measurably better health outcomes for the community.
Note on Travel: To truly partner with these clinics, we anticipate about 40% travel across the year. This typically looks like 2-3 days a week of regional travel, though it fluctuates based on partner needs-some weeks will require more face time, while others will be lighter.
Primary Duties- Performance Management: Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
- Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
- Develop project plans to ensure key organizational objectives are achieved.
- Workflow and Staff Coaching: Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Cirriculum) on processes and technologies. Provide continual assessment of practice's and staff's training needs.
- Provide contract goals and current performance at the organizational, site and/or provider levels to ensure aligned understanding of VBC contracts goals and objectives. Communicate outcomes oriented overviews of performance initiatives to convey organizational impact.
- Relationship Management: Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
- ACO Operations: Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
- This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.
- Advise central leadership by proactively surfacing hearts of the problem to practice performance.
- Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.
Minimum Qualifications:- 5 years of experience with executive level communication - written and verbal
- Demonstrated knowledge of value based care contracts across all patient types
- Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
- Ability to be at an onsite location anticipated 2-3 days a week in Maryland and Delaware (subject to practice needs).
Preferred KSA's- Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs.
- 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
- Excellent organizational and project management skills, and team-building skills.
- Familiarity with process mapping and work-flow analysis tools.
- Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.
Physical Requirements- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Ability to travel approximately 40% across the year within Delaware & Maryland.
$90,000 - $100,000 a year
Salary Range: $90,000 to $100,000 base + bonuses + equity
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience.
