DataBank

Account Manager

DataBank • $80K — $95K *
Plano, TX 75025In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years as a Sales Account Manager
  • 3-5 years of experience in Data Center, Telecom, IT, Cloud, Managed Services, and Networking
  • Proficient in MS Word, Excel, PowerPoint, and Visio

Responsibilities

  • Manage Service Level Agreements and Client contractual agreements
  • Communicate effectively across all organizational levels, including C-Level executives
  • Coordinate Client communications, including reporting and crisis management
  • Maintain proactive customer engagement through regular status meetings
  • Schedule and lead effective team meetings with various resources
  • Interact with multiple Databank organizations for seamless service delivery
  • Serve as a 24/7 escalation point for production-impacting incidents
  • Review and distribute incident reports
  • Facilitate resolution of billing and service-related issues
  • Conduct regular customer account reviews to identify new business opportunities

Benefits

  • Health, Dental, and Vision packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • Paid Time Off and Holidays
Full Job Description
The Account Manager is responsible for managing the Client Relationship with respect to all products and services. TheAccount Manager assists with coordination of delivering new services, all aspects of ongoing delivery of services in a steady-state environment, and the resolution of service issues. In addition, the Account Manager works with their assigned accounts to identify new business opportunities and renew existing services. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.

Responsibilities
  • Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement.
  • Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and Databank sides.
  • Coordinate all Client communications including weekly and monthly reporting, crisis management and escalations.
  • Maintain proactive customer communication to foster a high touch Relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
  • Schedule and lead effective team meetings which will include field and/ or corporate resources.
  • Successfully interact with other organizations within Databank to deliver seamless implementations & service to Clients.
  • Serve as an escalation point 24/7 for production impacting incidents.
  • Incident report review and distribution.
  • Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes.
  • Facilitate order process for customer moves, adds, changes, and disconnects.
  • Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures.
  • Prepare, schedule and facilitate regular customer account reviews on a quarterly basis. These reviews highlight. existing Client services, any opportunities for new business, the status of account plans, and service levels.
  • Other duties as assigned


Position Objectives
  • Revenue retention and growth for assigned customer base.
  • Manage the Client Relationship and gain Trusted Advisor status.
  • Achieve and maintain reference status with assigned Client(s).
  • Serve as Customer Advocate.
  • Promote solution stability through incident trend analysis, problem management, and cure plan development and execution.
  • Ensure efficiency and effectiveness in our company's support model. Activities include maintaining regular audits, contact management, customer specific support procedure coordination.
  • Develop account strategies and meet with targeted customers on a regular basis to strategically build a partnership and grow revenue.
  • Account Renewal - This is an area that we would like to track closely due to the complexity around the best way to approach a renewal. i.e. Let them auto renew, look at revenue portability as part of a renewal, take some churn to get a renewal, etc. There needs to be monthly review of clients coming up for renewal and the specific attack plan. We realize that this can be a significant effort time wise so spiffs or bonus will be considered on an ICB to be determined by executive team.


Qualifications
  • Bachelor's degree or equivalent experience
  • 5+ years in Sales Account Manager
  • 3-5 years in Data Center, Telecom, IT, Cloud, Managed Services and Networking
  • Proficiency in MS work, Excel, PowerPoint & Visio


Benefits
  • Health, Dental, and Vision packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • Paid Time Off and Holidays

About DataBank

DataBank is a leading provider of enterprise-class data center, cloud, and interconnection services. The company was founded in 2005 and has since grown to become one of the largest privately held data center providers in the US, with facilities in Dallas, Minneapolis, and Kansas City. DataBank's services include colocation, cloud hosting, managed services, and network connectivity, and the company serves a wide range of customers, including Fortune 500 companies, healthcare providers, and government agencies. DataBank is known for its high-quality facilities and customer service, and has received numerous awards for its performance and innovation.
Learn more about DataBank
Size
1,000 employees
Industry
Information Technology
Net Income
$10 million
Founded
2005
5 Year Trend
+20%
Revenue
$200 million
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at DataBank

More Information Technology Jobs

Find similar Account Manager jobs:

NationwidePlano, TX