Appcast

Account Manager, Commercial

Appcast • $85K — $95K *
New York, NY 10025In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • B.S. or B.A. in business management, finance, economics, or related field
  • 3-5 years of account management or customer success experience, preferably in SaaS or enterprise software
  • Demonstrated results in previous roles
  • Expertise in Excel and CRM tools, especially Salesforce
  • Ability to effectively communicate data insights using business intelligence tools.

Responsibilities

  • Manage a portfolio of mid-market accounts to ensure customer success with CB Insights software and services.
  • Increase customer engagement and identify power users within client organizations.
  • Develop and execute account plans tailored to individual client needs.
  • Lead initiatives for expanding customer relationships and business development.
  • Oversee the renewal process for assigned accounts to ensure customer retention.
  • Communicate regularly with customers and internal teams to manage expectations and resolve issues.
  • Utilize predictive analytics to identify opportunities for growth and risks of customer churn.

Benefits

  • Recognized corporate culture with awards for leadership and employee engagement.
  • Comprehensive healthcare options including mental health resources and pet insurance.
  • 401k matching and a generous paid time off policy.
  • Annual education stipend for professional development and growth.
  • Access to an extensive tech newsletter followed by over 500k readers.
Full Job Description
Drive CB Insights' growth as part of our Account Management team.

The role you'll play:

The CB Insights Account Manager, Commercial is responsible for maintaining a portfolio of Accounts that include some of the world's leading Venture Capital, Corporate Strategy, and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Account Manager serves as the internal voice of the customer while working with other CB Insights' teams to exceed customer expectations. This individual's performance is measured on specific metrics associated with customer expansion, retention, senior stakeholder mapping, and product adoption.

Your Main Tasks:
  • Actively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights' software & services.
  • Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale
  • Implement Account Plans for assigned accounts.
  • Lead business development efforts to expand customer relationships.
  • Run the renewal process for the assigned portfolio of accounts.
  • Maintain communication & governance protocols across customer & CB Insights' teams.
  • Effectively solve ad-hoc customer issues as needed.
  • Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks.
  • Collaborate with Marketing to demonstrate customer communication campaigns.
  • Provide continuous customer feedback to CB Insights' Product team.
  • Stay current & educate customers on CB Insights' products, competitive landscape & innovation trends.
  • Embrace & contribute to the AM team's standard methodologies.
What you bring to the table:
  • B.S. or B.A. in business management, finance, economics or similar study.
  • Validated results in prior role.
  • At least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS.
  • Expertise with Excel and CRMs, preferably Salesforce.
  • Proficiency communicating data via Excel, Salesforce and other business intelligence tools.
You will be successful here if you have:
  • Real passion for serving customers.
  • The ability to establish credibility with key customer decision makers & influencers.
  • Strong verbal/written communication & presentation skills; extraordinary listening skills.
  • Strong problem solving & analytical skills; formulates solutions that deliver real business value.
  • Familiarity with data integrations via API and Datafeed
  • Ability to recognize and maximize new business opportunities.
  • Comfort with negotiation.
  • Multi tasking down to a science; handling multiple accounts & assignments simultaneously.
  • A commitment to exceed goals that is internal, constant & self-imposed.


Please note this is a US-based role.

In addition to base salary listed below, this role is also eligible for commission.

Compensation

$85,000-$95,000 USD

What we offer:
  • Industry Insight: over 500k+ people follow our tech newsletter: sign up here
  • Holistic compensation: Competitive cash compensation, comprehensive healthcare coverage (PPO, HSA, and FSA options), multiple mental health resources, 401(k) with company match, annual professional development stipend, and generous paid time off.

About Appcast

Appcast is a global leader in programmatic recruitment advertising technology. More than just a job board, Appcast?s programmatic recruitment advertising exchange connects employers and job seekers through real-time bidding and automatic job ad optimization. Appcast?s proprietary technology and advanced data analysis tools enable employers to source and hire top talent quickly, efficiently, and cost-effectively. Appcast is headquartered in Lebanon, New Hampshire, with offices in Boston, New York City, San Francisco, London, Manchester, and Budapest.
Learn more about Appcast
Size
200 employees
Industry
Staffing
Founded
2014
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Appcast

More Business Services Jobs

Find similar Account Manager, Commercial jobs:

NationwideNew York, NY