Job Description
Purpose of Position:To maintain and manage current clients for Hexagon's Mining division portfolio within the mining industry in the defined territory.
- Act as the central point of contact for Hexagon with defined client - Voice of Client internally and the Face of Hexagon externally
- Continually fostering the relationship and working directly with clients to help them succeed and receive the intended value in the solutions
- To achieve client satisfaction targets set on an annual and quarterly basis
- To develop and implement a client strategy for the territory in conjunction with the Sales and Service and Support teams
- To maintain and build strategic relationships with existing and potential clients and industry contacts
- Work with other team members to collaborate on sales to ensure the client is aware of all HxGN portfolio solutions
Major Areas of Responsibility:- Work collaboratively with Sales and Marketing team members in the territory/region to execute the territory sales strategy and business plan
- Develop and implement client plans and strategies to continue growth of Hexagon's mining portfolio
- Pro-actively manage day to day relationship with clients to ensure HxGN is a trusted partner
- Responsible for direct sales (small product deals, expansions, upgrades, spare parts, annual maintenance, support contracts & service) to existing clients
- Responsible for the communication and coordination of client support and priorities and liaising with other departments in HxGN
- Provide technical advice to new and existing clients as required
- Point of escalation for the client on all issues
- Prepare client reports and forecasts as required on service, support and sales
- Present and demonstrate the mine solutions product range and associated benefits for clients
- Identify, foster and leverage relationships with internal stakeholders, clients and industry contacts supporting the attainment of the goals for the business
- Develop and maintain a deep understanding of the territory/region, industry, and client needs and requirements
- Liaise with Finance department for management of receivables
- Compliance with Hexagon's Workplace Health and Safety policies and procedures
- Other duties and responsibilities as required from time to time
Knowledge and Experience - Required:- Bachelor's degree in Technology, Business, Engineering or equivalent
- Minimum of 2 years Mining experience
- 3 years technical sales or similar
- Proven account management track record
- Commercial experience dealing with technical products and solutions
Knowledge and Experience - Desired:- English is a pre-requisite; French is highly desirable
Travel:- Up to 50% travel within the defined territory. Other regional or international travel may be required occasionally.
Additional Information:- Remote role with office locations available inToronto, Sudbury, Calgary, Vancouver
