Arrow Electronics

Account Manager

Arrow Electronics • $101K — $125K *
Denver, CO 80219In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in account management or a related field.
  • Strong communication and presentation skills for multi-level interactions.
  • Proactive problem solver with a solution-oriented mindset.
  • Project management experience within customer support contexts.
  • Demonstrated ability to work independently with minimal oversight.
  • Excellent organizational and time management abilities.
  • Training experience for operational processes is preferred.

Responsibilities

  • Lead and train the account support team on processes and daily tasks.
  • Coordinate team efforts to ensure timely project delivery and remove obstacles.
  • Act as the primary internal and external contact for new product introductions and support services.
  • Manage customer relationships and provide oversight on open orders and forecasts.
  • Develop and maintain strong, trust-based relationships with customers.
  • Collaborate with the business team on renewal and contract adjustments.
  • Implement customer success strategies to enhance service delivery and operational efficiency.

Benefits

  • Medical, Dental, and Vision Insurance coverage.
  • 401k plan with employer matching contributions.
  • Short-Term and Long-Term Disability Insurance options.
  • Health Savings Account (HSA) and Health Reimbursement Account (HRA) options available.
  • Paid Time Off including holidays, sick leave, and vacation.
  • Tuition Reimbursement to support ongoing education.
  • Opportunities for career growth and advancement.
Full Job Description
Position:
Account Manager
Job Description:

What You'll Be Doing:
  • Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.
  • Coordinating numerous team members to maintain overall OTD, timelines, and schedules-removing barriers to success.
  • Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.
  • Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
  • Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
  • Work with the business team in contract renewals, extensions, and scope change activities
  • Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.
  • Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
  • Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.
  • Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
  • Key speaker and organizer of QBRs as we steer to short and long-term improvement.


What We Are Looking For:
  • Reports directly to Operations and is salary with bonus structure tied to Operational KPIs (TBD)
  • Key customer interface - needs to have all the communication "soft skills" and be comfortable to present at all levels.
  • Ability and willingness to deliver bad news and have a solution to improve.
  • Empowered with internal authority across the org, acts as a team leader representing their customer accounts.
  • Ability to independently self-manage without extra management involvement or oversight.
  • Proactive approach to account management with an emphasis on automation.
  • Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.
  • Project Management experience when approaching customer support.
  • Developed organizational and time management skills.


Work Arrangement:
  • CO & AZ employees will follow the Hybrid schedule: in-office 3 days and remote the other 2 days.


What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • And more!

#LI-LH1

Annual Hiring Range/Hourly Rate:

$101,200.00 - $125,400.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:
Full time
Job Category:
Sales

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Consumer Technology
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ
ARW
* Ladders Estimates

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