Role PurposeThe Account Manager will be responsible for assisting the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport.to include managing the Company's relationship with assigned airline customer, acting as the liaison between the two. Lead problem avoidance and resolution initiatives
This Job is at Bradley International Airport (BDL)Salary: $100,000 - $120,000Reporting to: Regional VPPrimary Accountabilities and Duties- Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
- Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level
- Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
- Monitors performance, taking action to correct any shortfalls
- Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
- Provides reports as required, and service delivery measurements
- Provides leadership to the management team, developing their skills
- Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company's training programs.
- Work shifts as required by the business
- To report any significant deficiency in our products, materials and documents
- Has the duty to suggest any improvements to working practices, especially those relating to safety and security
- Must follow all security procedures as required
- Other duties as assigned
Supervisory Responsibilities- Manages employees in the Ground Handling department.
- Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Candidate requirements- HSD or GED.
- Two to Five years related experience; or equivalent combination of education and experience.
- Airport Ground Handling experience at a high-volume international airport.
- Financial management skills awareness.
- Able to communicate effectively with senior level personnel.
- Able to work with a multinational work force, and to adjust to the local conditions of the station.
- A working knowledge of the IATA Standard Ground Handling Agreement.
- Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
- Able to support other stations as required and ensure own station responsibilities are covered with on leave.
- Excellent knowledge of ramp/cargo/ GSE.
- Strong written, verbal and interpersonal skills.
- Demonstrates customer relationship skills, including ability to effectively communicate with all levels of employees from field to corporate executives.
- Strong Finance and Accounting Experience and Background
- Should possess solid problem solving, multi-tasking abilities and experience in the handling of flight operations.
- Computer and experience with Microsoft Office programs required.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Possess/Maintain a valid state Driver's License and other FAA/Airport required identifications and seals.
- Must pass pre-employment physical and a drug test.
Safety, Security, Wellbeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
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