*Must be a current resident of Honolulu, HI*

Account Management Lead Associate

(Reports to Account Management, Manager)

Join Accredo as an Account Management Lead Associate, where you will help deliver a strong customer experience for payers, prescribers, referral sources, and patients. In this role, you will manage day-to-day client relationships, coordinate service delivery, support implementations, and use performance insights to strengthen client satisfaction, retention, and growth.

Responsibilities
•    Manage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings.
•    Serve as a primary point of contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with clear follow-through.
•    Provide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs.
•    Execute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations.
•    Lead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment.
•    Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.
•    Present Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities.
•    Collaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery.
•    Partner with management and team members on strategic sales, marketing, and account management initiatives.
•    Build trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .