Make your mark for patients We seek an energetic and accomplished
Account Experience Specialist (AES) to join our Rare Syndromes-U.S. Epilepsy Team for the
Dallas, TX geography.
As an
AES, you will be the primary in-office liaison for RARE EPILEPSY Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. You'll facilitate the procedural progression of patients to active therapy, acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews, managing outstanding requests, and ensuring compliance with REMS procedural requirements across a geography that includes
Dallas, Tyler, Midland, Odessa, Lubbock, Amarillo.
What You'll Do: - Educate and Support: Provide clinical and procedural education for the RARE EPILEPSY REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs), office staff, and caregivers/patients.
- Build Partnerships: Establish and expand stakeholder relationships, helping HCP offices navigate the RARE EPILEPSY post-referral REMS process to ensure compliance and patient safety.
- Resolve Issues: Proactively address procedural barriers and issues delaying therapy initiation, collaborating with broader teams to diagnose and resolve problems.
- Coordinate Care: Work with internal and external teams to strategically coordinate care at the local level, ensuring a smooth patient onboarding and treatment activation experience.
- Conduct Reviews: Perform patient case reviews with local HCPs, office staff, field teams, and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program.
- Deliver Training: Present and train stakeholders (neurology and ECHO offices) both in-person and via audio conferences, preparing materials, answering questions, and conducting follow-ups as needed.
- Provide Feedback: Offer regular feedback to internal teams to improve ONWARD and REMS processes, elevating the RARE EPILEPSY patient journey.
- Travel: Be prepared to travel up to 80%, including overnight stays as necessary.
Who You'll Work With: - Collaborate effectively with cross-functional partners, including Key Account Managers, specialty pharmacy partners, medical science liaisons, and others.
- Play a key role in strategic account management, addressing and solving stakeholder and caregiver needs in real-time.
Interested? For this role, we're looking for the following education, experience, and skills Minimum qualifications: - Bachelor's degree required (BA/BS)
- Minimum of 2 years of Biotechnology/Biopharmaceutical account management or sales experience
Preferred qualifications: - Master's degree or other advanced degree
- Proven, documented track record of delivering consistent qualitative and quantitative results
- 2 years of rare/orphan drug experience is highly preferred or significant account management or sales experience in CNS/neuroscience
- Promoting products specific to CNS/neuroscience, including epilepsy
- Strong relationship building and clinical experience with the ability to clearly communicate complex processes
- Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience
- New product launch experience
- Specialty pharmacy and/or REMS experience
- Previous experience in other functions within the biopharmaceutical industry a plus (e.g. managed care, marketing, field sales, case management)
This position's anticipated base salary range is 77,800-123,900 per year. The actual salary offered may also vary depending on the candidate's geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.
Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
