Job Summary:
Lockton is currently seeking an Account Executive, in the Pharmacy practice, to proactively drive discussions around plan performance; monitor trends and make recommendations to improve effectiveness of employee programs/designs under leadership guidance. This position will develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
• Assists in servicing a designated or partial book of business.
• Manage and organize client tasks lists and open items.
• Develop and distribute RFP's - market and spread results; coordinating vendor responses, analysis and comparison of RFP responses and preparation of client reports with recommendations.
• Work collaboratively with PBMs to collect pharmacy data, ensuring reporting is accurate, timely, and of high quality.
• Analyze client data in conjunction with consultants to recommend plan design changes, clinical programs, or drug formulary changes.
• Coordinate with centralized support on communication materials and required compliance notices as applicable.
• Assist in review and accuracy of all vendor agreements and/or plan/policy documents.
• Facilitate client service meetings.
• Collect data /information for baseline assessments.
• Assist with new vendor implementation process; request & coordinate renewal activities with all vendors.
• Build, manage and populate project plans for clients.
• Prepare client presentations, financial and clinical reports for internal and external partners.
• Develop client specific service calendar and manage deliverables as applicable.
• Attend evening and lunch events with clients to build and strengthen on-going relationships.
• Attendance at internal meetings/educational programs.
Requirements:
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• Bachelor's Degree in a business-related field is required
• Minimum 5 to 7 years' experience in the industry, specifically experience in PBMs or like.
• Strong customer service skills with the ability to develop strong client relationships
• Strong knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills; must have the ability to manipulate large spreadsheets, census data, disruption, geo-access, benchmarking data, etc.
• Must have mathematical/technical expertise in managing and reporting monthly claim tracking results and observations.
• Strong client-facing communication skills with the ability to collaborate alongside consultants to review action items, address vendor-related issues, interpret root cause analyses, and clearly articulate next-step solutions.
• Strong working knowledge of differing financial arrangements and products available to clients including self-funded.
• Excellent organizational and communication skills
• Proven critical thinking and problem-solving skills
• Must be available for travel
• Legal right to work in the United States
