Job Type
Full-time
Description
Perch Energy has an immediate opening for an
Account Executive reporting to the SVP of Business Development and Policy. As an Account Executive, you will be responsible for establishing healthy and collaborative relationships between Perch Energy and its Clients and must operate as a liaison to deliver exceptional service, drive customer retention, and prioritize responsiveness. This role is highly visible throughout the organization and interfaces with key decision makers across our most valuable programs. The ideal candidate must have the capability to address needs and challenges efficiently, build trust, exercise strong attention to detail, and must have excellent communication skills. Client satisfaction is paramount to the success of this role.
Duties and Responsibilities - Ensure timely onboarding of new Clients and projects
- Act as the Client's champion across Perch Energy, channeling feedback to Perch teams, translating business needs and product requirements into new solutions for clients
- Understand Client needs, develop relationships, and build trust
- Chair regular meetings with Clients to track and communicate ongoing portfolio performance
- Work closely with Business Development to deliver on contract and service expectations
- Educate Clients about community solar servicing and regulatory challenges
- Deliver reports and meaningful insights that provide transparency into overall project health and areas of opportunity
- Deliver customer information in support of Client invoicing and customer assignments.
- Collect outstanding invoices
- Advocate for and negotiate contract amendments
- Advocate for continual improvements to services and product offerings
- Collaborate with the Executive Team, Operations, Technology, Accounting and Legal teams to develop and streamline accurate and substantive monthly reporting for Clients
- Support and execute account management tasks in new markets and regulatory environments
- Provide input to the Community Solar and Executive teams to set overall business goals and metrics
Requirements
- 5+ years' experience in account management, client relationship management, or overseeing strategic partnerships, ideally B2B enterprise relationships
- Bachelor's degree in Communication, Management, Marketing, Business Administration, or other related major preferred
- Experience with Salesforce a plus
- Excellent time management, punctuality, and organizational skills
- Strong verbal and written communication skills with the ability to interpret standard contract terms and resolve sensitive, complex commercial matters.
- The ability to balance multiple short and long-term priorities of varying scopes
- Ability to distill complex information into simple actionable items
- Experience in community solar or renewable energy preferred
- Curiosity about and commitment to clean energy
Benefits that help you live your best life Perch looks out for our employees by offering full-time benefits designed to support your life inside and outside of work:
- A remote-first culture - work where you're most productive and comfortable
- Flexible paid time off - take time to recharge when you need it, no explanations required
- 13 company holidays and Summer Fridays - built-in long weekends and early logoffs to soak up the sunshine
- 12 weeks of paid parental leave - time to focus on your growing family without missing a beat
- 80-95% company-paid medical, dental, and vision coverage - we've got you (and your loved ones) covered
