Overview

This is an outstanding opportunity to join TNS' Payment Market division as an Account Executive, focusing on strategic account management, client retention and revenue growth. You will leverage your payment technology expertise to deepen relationships with existing clients, drive upsell and cross-sell opportunities, develop and execute strategic Go-To-Market growth plans and ensure long-term satisfaction and engagement.

Responsibilities

Key Responsibilities Include:

Account Management & Client Success

• Serve as the primary point of contact for a portfolio of client accounts across North America.

• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and engagement.

• Understand client business objectives and align TNS solutions to support their goals.

• Identify and pursue upsell and cross-sell opportunities within existing accounts to drive revenue growth.

• Implement and build upon the strategic GTM plan, including competitive positioning to help grow volume, market share and profit on a value proposition basis.

• Collaborate with product, marketing, and revenue growth teams to align solutions and value-added services.

• Lead account planning and quarterly business reviews to ensure alignment, performance and strategic roadmap alignment.

• Manage contract renewals, pricing discussions, and service expansions.

• Ensure all client interactions are professional, responsive, and solution-oriented.

Sales Strategy & Execution

• Support the regional GTM strategy by contributing insights from existing accounts and industry segment.

• Provide accurate forecasting and pipeline updates through Salesforce.com.

• Represent TNS at select client events to strengthen client relationships and brand presence.

• Develop and maintain a strong network of professional relationships within the industry segment (including existing clients, hardware partners, consultants) and establish your position as an industry expert.

• Build and optimize digital sales channel to support the North American team.

Industry Expertise & Collaboration

• Maintain deep knowledge of market trends, competitive landscape, and emerging technologies.

• Leverage strategic partnerships to enhance client offerings and drive mutual success.

• Collaborate effectively with internal teams to ensure seamless service delivery and client satisfaction.

Key Result Areas

• Achieve assigned individual revenue targets.

• Revenue growth – account penetration; develop strategic client growth plans.

• Client Satisfaction: Achieve and maintain excellent client satisfaction levels, measured by a formal feedback process.

• Retention: Achieve strong renewal rates and long-term client loyalty.

• Engagement plan development and execution: develop and evolve client engagement plans to include mapping, C-level engagement, organizational alignment.

• Team Collaboration: Foster strong working relationships across internal teams and partners.

• Strategic Impact: Contribute to the evolution of the GTM strategy through client insights, feedback and strategic growth objectives.

Qualifications

• Proven success in account management or client success roles within the payment technology sector.

• Strong consultative skills and ability to engage with stakeholders at all levels.

• Demonstrated ability to grow revenue within existing accounts through strategic relationship management.

• Excellent communication, negotiation, and problem-solving skills.

• Ability to manage multiple accounts and priorities simultaneously.

• Familiarity with SD-WAN and related technologies is a plus.

• Bachelor’s Degree in business, finance, or a relevant discipline.

• For this role, we anticipate paying $145,000k - $170,000K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

• Willingness to travel up to 20%.

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!