Role OverviewAs our first
Account Executive focused on Existing Accounts at Pylon, you will own
commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on
expansion revenue, renewals, and strategic account growth. You'll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a
revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
What You'll Do- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
- Maintain accurate forecasting, pipeline, and customer analytics
What Success Looks Like- Meeting or exceeding quarterly expansion + renewal revenue targets
- Strong alignment with CSMs measured by adoption signals and customer satisfaction
- Clear, executable account growth plans with measurable pipeline and closed revenue
- Timely and accurate forecasting with disciplined CRM discipline
What You Bring- 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- Consistent track record of meeting or exceeding revenue targets
- Strong understanding of multithreading, executive relationship management, and value-based selling
- Ability to develop deep understanding of complex technical products and translate features into business value for customers
- Excited to build playbooks to help scale up the AM team
- Comfortable using CRM and revenue tooling (e.g., Salesforce)
- Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
Requirements- Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
- Customer Communication: Comfortable interacting with customers daily over chat and video.
- Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
- Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
- Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
- Bonus: Experience building or analyzing dashboards in modern analytics tools.
Our perks Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
🚆 Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
🏋 Fitness stipend
More about PylonFunding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
