Account Executive - Managed IT ServicesHunter/Business Development Role Position Overview We are seeking a highly motivated and results-driven Account Executive to join our Managed Service Provider (MSP) sales team. This role combines aggressive new business development with strategic account management, requiring a self-starter who excels at prospecting, building relationships, and closing deals in a competitive IT services market. You will be responsible for both hunting new opportunities and nurturing existing client relationships to drive recurring revenue growth.
The ideal candidate is competitive, goal-oriented, and thrives in a fast-paced, metrics-driven environment where persistence, strategic thinking, and consultative selling are keys to success.
Core Responsibilities Business Development & Sales - Identify, research, and target potential clients within SMB and mid-market segments using data-driven prospecting strategies.
- Build and maintain a robust pipeline of qualified opportunities through consistent outbound prospecting and lead generation.
- Execute multi-channel outreach campaigns via cold calling, email, LinkedIn, and networking events to generate qualified leads.
- Qualify inbound and outbound leads efficiently, moving them through the sales funnel with clear qualification criteria.
- Conduct discovery calls to understand prospect pain points, IT infrastructure challenges, security concerns, and business objectives.
- Deliver engaging, consultative presentations and compelling proposals to decision-makers addressing their specific needs.
- Close new business deals and meet or exceed monthly, quarterly, and annual revenue targets.
Account & Relationship Management - Build and maintain strong relationships with existing clients, serving as their primary point of contact for strategic initiatives.
- Manage ongoing account health, ensuring customer satisfaction, contract compliance, and retention.
- Understand client business needs and objectives; develop customized MSP solutions (managed IT, cloud, cybersecurity, etc.) that address their specific requirements.
- Conduct thorough needs assessments to evaluate IT infrastructure, identify challenges, and align solutions with business goals.
- Negotiate contract terms, pricing, and service-level agreements, ensuring mutual satisfaction and compliance with company policies.
- Drive account growth through upselling, cross-selling, and expansion opportunities aligned with client needs.
Strategy & Operations - Develop and execute a territory plan to systematically pursue target accounts and manage pipeline efficiently.
- Maintain accurate CRM records of all prospecting activities, client interactions, and sales opportunities using HubSpot and ConnectWise.
- Provide regular reports on pipeline status, lead generation metrics, forecasted revenue, and sales performance.
- Leverage sales tools and platforms (CRM, sales engagement, data enrichment) to manage outreach and track activity.
- Stay current with MSP industry trends, emerging technologies, competitive offerings, and market conditions.
Collaboration & Continuous Improvement - Partner with technical teams (sales engineers, service delivery) to design tailored solutions and ensure proposed offerings are viable and compelling.
- Work closely with marketing to refine outbound messaging, campaigns, and positioning.
- Contribute to continuous improvement of sales playbooks, prospecting scripts, qualification frameworks, and sales processes.
- Collaborate with internal teams (sales, marketing, technical staff) to align strategies, share insights, and ensure effective execution.
Required Qualifications - 2-4 years of experience in B2B technology sales, preferably with an MSP, IT reseller, SaaS, or managed services company.
- Proven track record of successful outbound prospecting, lead generation, and closing new business.
- Strong understanding of IT managed services, cloud solutions (Microsoft 365, Azure), and cybersecurity offerings.
- Excellent communication, active listening, cold-calling, and objection-handling skills.
- Hands-on proficiency with HubSpot Sales & Automation - demonstrated experience with workflows, reporting, and lead management.
- ConnectWise experience - familiarity with opportunity management, contract tracking, and PSA integration.
- Demonstrated ability to work independently, manage time effectively, and meet aggressive targets in a metrics-driven environment.
- Familiarity with recurring revenue/subscription-based service models.
Preferred Qualifications - Knowledge of Microsoft 365, Azure, networking, and endpoint management solutions.
- Prior experience selling to IT decision-makers and C-level executives.
- Bachelor's degree in Business, Marketing, Sales, or related field.
- Familiarity with industry verticals (healthcare, finance, manufacturing, etc.).
- Experience with other PSA/CRM platforms like HubSpot or ConnectWise.
Personal Attributes - Competitive, goal-oriented, and tenacious with a strong drive to win.
- Comfortable with ambiguity; thrives in fast-paced, high-growth environments.
- Excellent organizational and time-management skills with ability to prioritize and multitask.
- Enthusiastic, adaptable, and comfortable with continuous change and growth.
- Strong work ethic and ability to persist through objections and rejection.
- Self-motivated; requires minimal supervision while remaining collaborative.
- Professional demeanor with strong interpersonal and networking skills.
Compensation & Benefits Competitive Compensation Package - Attractive base salary (commensurate with experience) plus uncapped commission structure with exceptional earning potential.
- Company car provided to support client visits and territory management.
- Comprehensive benefits package including health, dental, vision, and retirement plan (401k with company match).
- Hybrid or remote work flexibility depending on location and client base.
- Ongoing sales training, mentorship, and access to advanced sales tools and resources.
- Performance bonuses and accelerators for exceeding targets.
What We're Looking for We recognize top talent and offer no salary undercompensation. We believe in paying market-competitive base salaries paired with unlimited commission upside, ensuring you are never undervalued for your contributions and expertise.
