Intercom

Account Executive, Enterprise

Intercom$351K — $390K *
US-AnywhereRemote in San Francisco, CA
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.
  • Strong outbound sales capabilities demonstrated by a hunter mentality.
  • Familiarity with AI-powered solutions, customer engagement tools, or support automation products is preferred.
  • Consistent track record of meeting and exceeding sales targets.
  • Exceptional written and verbal communication skills for articulating complex AI solutions.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Skilled in building customer trust and creating value.

Responsibilities

  • Drive the adoption of Fin, unlocking AI's potential for enterprise clients.
  • Manage the sales process from prospecting to close with a consultative approach.
  • Act as the voice of the customer, collaborating with Product and Marketing teams.
  • Create and deliver customized AI demonstrations showcasing Fin's value.
  • Provide accurate forecasts and maintain visibility into the sales pipeline.
  • Mentor peers and lead innovative projects for sales team improvement.

Benefits

  • Flexibility to work from home while maintaining a hybrid work culture.
  • Support for health and wellbeing, family needs, and financial future.
  • Access to corporate bonus programs and potential for equity.
  • Career development resources and programs to foster personal and team growth.
Full Job Description
What's the opportunity?

Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, our cutting-edge AI agent, you'll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.

This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Fin, we don't just sell products; we empower businesses to reimagine their customer support strategies. If you're looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.
What will I be doing?
  • Champion AI transformation: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.
  • Full-cycle sales ownership: Manage the entire sales process-from prospecting to close-with a consultative and tailored approach.
  • Customer advocate: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.
  • Tailored AI demonstrations: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.
  • Revenue-focused: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.
  • Team growth: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.
What skills do I need?
  • Proven success: 8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.
  • Hunter mentality: Proven track record of outbounding and creating the majority of your pipeline and revenue.
  • AI expertise: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.
  • Quota achiever: Demonstrated ability to consistently meet and exceed sales targets.
  • Strategic communicator: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.
  • Solution-focused: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.
  • Customer-centric mindset: Skilled at building trust and creating value in competitive sales landscapes.
  • Growth-oriented: Displays intellectual curiosity, ambition, and a commitment to personal and team development

*Proof of eligibility to work in the United States is required.

The OTE salary range for candidates is $351,000 to $390,000 for the San Francisco Bay Area and New York, $315,000 to $351,000 in Washington and Chicago, $298,350 to $331,500 in Colorado. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

About Intercom

Intercom is a customer messaging platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom's products include a live chat system, a customer data platform, and a suite of messaging tools that enable businesses to communicate with their customers in a personalized way. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company is headquartered in San Francisco, California, and has additional offices in Dublin, London, Chicago, and Sydney.
Learn more about Intercom
Industry
Founded
2011

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