Location- Remote: (Illinois, Massachusetts, Connecticut)

The Role

The Account Executive Development Program is a 24-month developmental role designed to build on prior experience (3+ years desired) in the benefits industry and demonstrated abilities in customer/client service to further develop the skills, business acumen, and client management capabilities needed to successfully assume ownership of a client book of business within Alight's Client Management organization.

Responsibilities

• Support the Strategic Account Executive in managing day-to-day client needs, including meeting preparation, follow-ups, and action tracking.

• Help build relationships with client contacts by providing timely responses, coordinating the right internal resources, and maintaining a high level of professionalism.
• Assist with renewal and retention activities by gathering inputs, compiling materials, and supporting proposal/contract processes under guidance.
• Coordinate internal partners (delivery, operations, product, finance, legal) to help resolve client questions, service issues, and escalations, ensuring clear ownership and deadlines.
• Maintain account documentation (contact lists, meeting notes, risks/issues logs, success plans) and keep CRM/account records accurate and current.
• Prepare standard reporting and performance review materials (service metrics, milestones, outcomes) and help summarize insights for client discussions.
• Identify potential cross-sell/upsell signals (new needs, pain points, organizational changes) and route opportunities to the SAE and appropriate teams.
• Learn and apply Alight solution knowledge and delivery basics to connect client needs to the right capabilities and next steps.

Requirements

• 3-5 years of experience in account management, client success, sales support, consulting support, or customer-facing roles (HR/benefits, healthcare, brokerage, SaaS, or related industries preferred).

• Exposure to supporting employer or enterprise accounts (or comparable B2B clients) with multiple stakeholders; experience with 1,000+ employee accounts is a plus.
• Strong written and verbal communication skills with the ability to present information clearly and professionally.
• Demonstrated organization and follow-through: able to manage multiple priorities, maintain detailed notes, and meet deadlines.
• Foundational problem-solving skills and comfort coordinating across teams to drive issues to resolution.
• Growth mindset and curiosity to learn solutions, delivery processes, and consultative selling skills.
• Comfort using CRM and productivity tools (e.g., Microsoft Office) to maintain account records, reporting, and documentation.
• Collaborative, client-first approach with professionalism and discretion when handling sensitive client information.
• Willingness and ability to travel as needed to support business objectives, including client meetings, team collaboration, and on-site engagements.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
115,000.00 USD
Maximum :
125,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.