* Position is eligible for Remote / Work from Home opportunity *
Hiring Manager: Becky Gunderson
Department: MAC Customer Relations
Talent Partner: Elizabeth Fleming
Job Grade: E16

As a condition of employment, physical work location must be in one of the 50 states or the District of Columbia.

Job Title

Account Director (Lead)
Job Summary

This position serves as the primary contact and liaison to external customer on behalf of Noridian. The position works with the Noridian staff to ensure that the contract is optimizing performance, meeting metrics/deliverables and operating on-budget. Account Director also works with contractors, vendors, associations, and providers in the communities associated with these contracts. This position as the main responsibility of providing account management guidance, strategic leadership, planning, and reporting to and from the affected personnel.
Essential Functions
Key Duties/Responsibilities/Accountabilities

• Ensures the organization meets all contractual and performance expectations in regards to quality, timeliness and change management implementation
• Cultivates a positive working relationship with the both internal and external customers. Internal customers are the Noridian staff. External customers are the state/federal/commercial entity associated with our contracts
• Manages the financial performance of our contracts
• Provides support to the bid and marketing team on growth initiatives
• Achieves contract expectations for the state contract and attains established Service Level Agreement (SLA) criteria
• Participates in change management process and reviews to manage contract scope changes.
• Coordinates budget management for contract
• Ensures necessary internal controls are established, documented, and adhered to
• Serves as liaison and primary contact for prime or subcontractors regarding contract performance
• Supports contract's technical direction and assures compliance with all Health Insurance Portability & Accountability Act of 1996 (HIPAA) and other legislative mandates
• Determines and develops the technical/operational needs for program stakeholders
• Initiates innovative recommendations to customer(s) and prime contractor
• Recruits, develops, motivates, directs and provides leadership and performance management to professional staff
• Establishes strategic goals, monitors and reports progress
• Initiates disciplinary action when performance does not meet expectations
• Leads by example by promoting team work, recognition, and leadership while demonstrating company values
• Responds to and implements changes in a flexible, positive manner
• Coordinates special projects as needed

Non-Essential Duties and Functions

• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Business, Communications or related field
• Masters' degree in Business, Communications or related field; or additional years of equivalent experience in lieu of Master's degree
• 10 or more years of professional experience
• 7 years' healthcare experience
• 5 years' management experience
• 3 years' Medicare/Medicaid experience
• 3 years managing complex medical review systems and workflow.
• Public relations, interpersonal, and presentation skills
• Excellent written and verbal communication skills
• Management and organization skills
• Excellent MS Excel, Word, and PowerPoint skills
• Problem solving and analytical skills
• Conflict resolution and negotiation skills
• Ability to read and comprehend technical documents
• Ability to define, lead, and manage projects

Preferred Qualifications
Above requirements and the following:

• Master's degree in Business Administration or related field
• 10 years' healthcare experience
• 8 years' management experience
• 6 years' specified experience for which the account in which they are leading
• Experience leading technology projects and teams, preferably in a state or federal public healthcare environment
• Customer service experience
• Experience with contracting - terms and negotiations
• Performance management of subcontractors

Environment and Cognitive/Physical Demands

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computer, telephones, copiers and printers
• Infrequent lifting to 15 pounds
• Infrequent stooping
• Travel up to 25%

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.
Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.
Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.