Summary: In this role, the Account Director will oversee all internal and external aspects of an account management team. Responsibilities include directly managing and mentoring account team staff, brainstorming and starting up new programs, troubleshooting, facilitating interdepartmental communication, providing staffing/resourcing reports, and contributing to new business development efforts if requested. External responsibilities include establishing and maintaining strong relationships with clients and key faculty, liaising with relevant medical associations and institutions, and presenting innovative ideas and exploring new business opportunities with current clients.
Responsibilities:
- Handle daily management for assigned book of business
- Establish and maintain strong relationships with client(s) and stakeholders
- Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary
- Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives
- Oversee budgeting, financial monitoring, and reconciliation of individual projects
- Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings
- Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports
- Update senior management on account team activity, new business opportunities, and financial analyses and projections
- Assign and manage account team workload
- Work with department managers to identify and manage internal and external resources
- Facilitate conflict resolution within and between departments or between account team members
- Participate and/or lead team meetings
Direct Reports: May include Senior Project Managers, Project Managers, Associate Project Managers, Project Coordinators
Education: A bachelor's degree is required. An advanced degree in science or business is preferred.
Professional Skills & Experience:
- Seven plus years of relevant job experience, including management responsibilities, interdisciplinary team involvement, marketing and/or communications within a scientific setting is required.
- Management experience in one or more of the following settings: pharmaceutical manufacturer, biotech, managed care hospital, medical communications company, or healthcare advertising agency is preferred.
- The ability to quickly grasp and retain scientific and technical concepts is required.
- Word, Excel, PowerPoint, Internet and strong presentation skills are required.
- Business development skills are also required.
