Description

Job Posting

Job Title: Account Director Department: Sales & Marketing

Reports To: Director of Account Services FLSA Status: Exempt

Shift: Remote/Hybrid- 1 Day in Office Wage Range: $110,000-$130,000

*Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Job Summary: The Account Director requires a strategic mindset, strong communication skills and a solutions-oriented approach to client engagement and business development while being responsible for managing day-to-day client relationships while driving strategic initiatives and ensuring seamless execution of deliverables. This individual collaborates with internal teams - including associate account directors, account managers, creative, estimating, scheduling, outsourcing, accounting and finance - as well as external partners such as data providers, analytics firms, and digital media specialists to develop and implement effective solutions for Nahan's clients.

Essential Duties and Responsibilities:

• Client Relationship Management- Build and maintain strong partnerships with assigned clients by delivering exceptional account service, and strategic guidance to align their needs and expectations with Nahan deliverables and performance.
• Strategic Leadership- Provide thought leadership to help clients achieve their marketing and business goals that will improve their return on marketing investment (ROMI).
• Project Oversight- Ensure all Nahan services and deliverables are executed on strategy, on time, within budget.
• Business Acumen- Gain deep insight into clients' business and marketing needs, interpreting and leading discussions to align Nahan's solutions effectively.
• Negotiation and Collaboration- Work closely with sales, strategists, and account services leadership to communicate Nahan's value proposition, by persuasively presenting ideas, strategies, and creativity while negotiating pricing and finalizing contracts.
• Manage (or oversee) all agendas, meetings and notes related to assigned clients.
• Creative Strategy & Execution- Develop detailed creative briefs that provide strategic directions to the creative team based on client needs. Manage the creative routing process ensuring clear feedback and timely approvals between the client and Nahan's creative team.
• Campaign & Project Management - Oversee end-to-end campaign timelines, from contract execution to production mailing, coordinating across services such as creative, analytics and media to meet deadlines.
• Financial Oversight- Manage labor estimates, client forecasting, and invoicing, with a focus on improving account-level profitability.
• Contract & Compliance Management- Review, route and provide feedback on MSAs, NDAs, and other contract documents to ensure accuracy and alignment with business objectives.
• Scope & Pricing Documentation- Draft and communication statements of work (SOWs) outlining project scope and pricing for client deliverables.
• Market & Competitive Research - Conduct industry competitive reviews using Nahan research tools to identify trends and opportunities.
• Sales & Marketing Support- Collaborate with Marketing and Sales teams on RFP responses, sales materials, and sample pack distribution to support business growth.
• Production Coordination- Attend handoff meetings between creative and production teams to ensure seamless execution.
• Client Relationship Management- Keep leadership informed of any client concerns or potential risks to the client-Nahan relationship, proactively addressing any issues.
• Support 6S Initiatives as required.
• Follow all Nahan Safety and Quality policies and procedures.
• Perform other duties as assigned by supervisor.

Skills and Abilities Required:

• Proven ability with financial management, to manage large, complex multi-million-dollar direct mail accounts, ideally incorporating strategy, analytics, creative, digital, and media components.
• Strong understanding of the creative development process, including accurate client intake and effective communication with internal teams.
• Ability to analyze challenges and develop effective solutions in a fast-paced environment.
• Self-Motivated with strong prioritization and multitasking skills, able to operate independently in an entrepreneurial setting.
• Exceptional verbal, written and interpersonal communication skills.
• Strong technical proficiency in Microsoft Office Suites, ability to work with Salesforce, HubSpot, eCRM, or similar CRM systems.
• Adaptable and flexible in ambiguous work environments, responsive to business priorities.
• Ability to Travel up to 25% as needed.
• Proficient/Fluid in English language both verbally and written.

Education and Experience:

• Bachelor's degree in marketing or related field.
• 10+ years of experience in marketing, direct mail and/or commercial printing industry.
• 5-7 years of client services/account management experience in a direct marketing agency.
• Experience managing large, complex, multi-million-dollar direct mail accounts.

Benefits:

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K with Employer Match
• Vacation/Holiday
• Sick and Safe time (where applicable by state)

Work Environment and Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a hybrid office environment with exposure to a Manufacturing environment on occasion. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware.

While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is sometimes required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection.