SMX

Account Director - Massachusetts (5474)

SMX • $176K — $265K *
Boston, MA 02115In-Person
Education, Government & Non-Profit
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of account management or business development experience in state and local government.
  • Established relationships with Massachusetts Executive Branch agency CIOs.
  • Proven track record of measurable organic growth within government accounts.
  • Understanding of cloud operations, managed services, and IT professional services.
  • Experience with public-sector procurement processes and contract vehicles.

Responsibilities

  • Engage with senior stakeholders and maintain trusted relationships with agency leadership.
  • Identify and drive expansion opportunities within existing and new accounts.
  • Manage account health and serve as escalation point during project challenges.
  • Oversee stewardship of existing contract vehicles, including compliance and renewals.
  • Track and qualify opportunity releases across the Commonwealth.
  • Maintain growth forecasts and account plans for Massachusetts portfolio.
  • Collaborate on account management and growth strategies with Business Development.

Benefits

  • Health insurance and paid leave.
  • Retirement plan options.
  • Learning and development opportunities.
  • Remote work flexibility with frequent on-site visits.
Full Job Description
SMX is hiring an Account Director to own relationship management and organic growth across our Massachusetts state government portfolio. This is a senior, client-facing growth role - not a new-logo hunting position. You will be the day-to-day executive face of SMX to agency leadership across the Commonwealth: cultivating senior stakeholder relationships, expanding our footprint within and across agencies, stewarding contract vehicles, and ensuring that delivery excellence translates into durable, growing partnerships. You will work in close partnership with SMX's Business Development organization, Chief Growth Office, contracts team, and SLG program and technical leadership. BD retains ownership of net-new pursuit strategy; you own the health, depth, and organic expansion of the account base - and you help shape the account management and growth strategy alongside those partners. This role requires established, active relationships with Massachusetts state agency CIOs and IT executive leadership. Candidates without a current Massachusetts public-sector executive network will not be a fit for this position. This position is based in New England (RI, MA, CT) and will be remote with frequent on-site customer visits.

Essential Duties & Responsibilities:
  • Senior stakeholder engagement. Own the executive relationship cadence across SMX's Massachusetts portfolio, maintaining trusted-advisor standing with agency CIOs, CTOs, program executives, and procurement leadership.
  • Organic growth. Identify, qualify, and drive expansion opportunities within existing accounts and into new agencies via RFQ response, and proposal and SOW development - task-order growth on existing vehicles, new workstreams, and cross-sell of SMX capabilities (cloud operations, application modernization, data & analytics, cybersecurity, managed services).
  • Account health and risk management. Serve as the client's senior escalation point during project challenges; partner with SMX program and technical leadership to manage risk, protect delivery quality, and preserve client confidence through difficult moments.
  • Contract vehicle stewardship. Steward SMX's existing Massachusetts contract vehicles - renewals, extensions, modifications, and compliance - with support from the SMX contracts team.
  • Opportunity tracking and qualification. Monitor and track RFQs, RFRs, and task-order releases across the Commonwealth for qualification; support response development in partnership with Business Development and the Chief Growth Office. Account planning. Maintain account plans, relationship maps, and growth forecasts for the Massachusetts portfolio; contribute voice-of-customer intelligence to SMX's solution and campaign teams.
  • Strategy collaboration. Help shape SMX's Massachusetts account management and growth strategy in collaboration with Business Development leadership and SLG senior program and technical leadership.

Required Skills & Experience:
  • 10+ years of account management, client executive, or business development experience serving state and local government, with a personally managed portfolio of $25M+ in annual revenue.
  • Established, active relationships with Massachusetts Executive Branch agency CIOs and senior IT leadership; demonstrated fluency in the Massachusetts state government ecosystem, including its procurement environment and contract vehicles.
  • Demonstrated track record of account expansion and renewal - measurable organic growth within existing government accounts, not solely relationship maintenance.
  • Working knowledge of cloud operations, managed services, and IT professional services delivery models.
  • Experience navigating public-sector procurement: task orders, statements of work, competitive RFQ/RFR responses, and contract vehicle mechanics.
  • Executive presence and communication skills appropriate to cabinet-level government audiences.

Desired Skills & Experience:
  • Existing relationships within Massachusetts quasi-public authorities and independent agencies.
  • Familiarity with cloud financial management (FinOps) and cloud resale/marketplace commercial models.
  • Experience with regulated-workload environments and compliance frameworks (e.g., CJIS, IRS Pub 1075, HIPAA/MARS-E).
  • Prior experience partnering with hyperscaler (AWS, Azure, Google Cloud) sales and partner organizations on joint go-to-market motions.
  • Experience in a matrixed growth organization, partnering with capture, contracts, and delivery teams.

Application Deadline: 10-2-2026

# LI-SA-1

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$176,900-$265,300 USD

About SMX

SMX is a company that concentrates on C5ISR, advanced engineering, and computing and also provides services, including cyber security and data analytics. Their previous search terms included Trident Technologies, Smartronix, Datastrong, and C2S Consulting Company, and their tradition of offering new technological solutions.

SMX Careers

Joining SMX presents a prime opportunity to be part of a diverse team of professionals, dedicated to pioneering innovations in the industry. SMX, a leader in technology and consulting, offers a variety of job opportunities that cater to ambitious individuals looking to make a significant impact in their professional journey.

Explore Career Opportunities

SMX is actively hiring and offers a range of positions that suit different skills and career aspirations. From entry-level roles to leadership positions, SMX is committed to fostering growth and excellence in every team member.

Internship Programs

SMX's internship programs provide invaluable industry experience, mentoring, and the opportunity to develop professional skills in a real-world setting. Internships are a stepping stone to full-time employment at SMX, offering a robust foundation in technology and business practices.

Professional Growth and Development

SMX is dedicated to the professional growth of its employees. With comprehensive training programs, including leadership development and diversity training, SMX ensures that every team member has the resources to thrive. Employees are encouraged to pursue continuous learning opportunities and gain certifications that enhance their career prospects.

Benefits and Culture

SMX is known for its inclusive culture and competitive benefits package designed to support the well-being and financial security of every employee. Benefits include health care, retirement plans, and paid time off, among others. The company culture at SMX promotes innovation, teamwork, and leadership, making it an ideal environment for professional development and personal growth.

Networking and Professional Development

Employees at SMX enjoy access to a vast network of industry professionals and thought leaders. Regular networking events, seminars, and workshops are integral to the company's commitment to employee development. These opportunities facilitate career advancement and innovation within the team.

Applying for a Position

To apply for a position at SMX, candidates are encouraged to submit a resume and cover letter through the SMX Careers portal. The hiring process at SMX is thorough, ensuring that both the company and its potential employees are well-matched. Candidates can expect a detailed interview process where they can showcase their skills and learn more about the job opportunities and culture at SMX.

Stay Connected with SMX Jobs

Keep up to date with the latest news, career tips, and job openings at SMX by subscribing to the SMX Careers newsletter. Tailored information about new positions, company updates, and industry insights will be directly delivered to subscribers.

Join SMX

Explore the exciting and rewarding career opportunities at SMX. With a commitment to diversity, innovation, and leadership, SMX is looking for passionate, curious, and solution-driven team players. Search open positions that match your skills and interests on the SMX Jobs portal today.

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Learn more about SMX
Size
1,001 employees
Industry
Business Services
* Ladders Estimates

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