As Account Director you are a player-coach at the heart of LevelTen's customer engagement function. You will lead a two-person team, while personally owning relationships with some of LevelTen's most strategic North American and Global accounts. Your book spans all customer segments: developers, corporate buyers, utility buyers, advisors, and data center hyperscalers. Reporting to the Senior Director, Account Management - North America, you will drive retention and marketplace activation across your assigned book, set a high bar for account management craft, and serve as a senior customer voice within the organization.
This is a role for someone who thrives in the details of complex customer relationships and also knows how to elevate a team. You will carry real accounts, run real renewal conversations, and coach others to do the same - all while helping LevelTen's marketplace grow through deeper, more active customer engagement.
Duties and Responsibilities- Own a portfolio of strategic North American and Global accounts
- Serve as the primary relationship owner for a named set of LevelTen's most strategic accounts - spanning developers, corporate and utility buyers, advisors, and data center hyperscalers.
- Drive subscription renewals and net retention within your direct portfolio; surface churn risk early and lead save plays.
- Build and maintain senior-level relationships; be a credible voice on the clean energy market, LevelTen's products, and the marketplace opportunity with C-suite and VP-level stakeholders.
- Increase marketplace engagement within your accounts: project submissions, buy-side RFPs, survey responses, and transactions that generate success fee revenue.
- Lead and develop a high-performing team
- Manage two direct reports, providing day-to-day coaching, feedback, and career development tailored to each person's level.
- Apply consistent account management playbooks, QBR cadence, and customer health-scoring practices across the team's book of business.
- Maintain Salesforce hygiene and accurate renewal forecasting across your team's accounts.
- Develop team members and help them build the skills to manage increasingly complex accounts.
- Drive renewal and net retention outcomes across the team
- Drive marketplace engagement across the team's customer base
- Operate cross-functionally within Customer Engagement
- Partner with North American Sales leadership on clean new-business-to-AM handoffs and coordinated account expansion.
- Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
- Represent the voice of your customer segments to Product, Marketing, and the broader Customer Engagement leadership team
Qualifications- 6-12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field.
- Bachelor's degree required.
- Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes.
- Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional.
- Salesforce fluency - confident with account planning, pipeline hygiene, renewal forecasting, and health-score management.
- Strong command of Customer Success methodology - health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
- Experience renewing or managing accounts for a data subscription or SaaS data product.
- Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments - developers, corporate and utility buyers, advisors, partners, and data center hyperscalers.
Nice to Have- Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
- Prior experience in a marketplace, two-sided platform, or data subscription business.
- Experience managing accounts across both buy-side and sell-side customers within the same book of business.
- Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
- MBA or other advanced degree.
Benefits / Perks- Full Medical, Vision and Dental coverage
- Wellness Credit
- Flexible vacation policy
- 11 paid company holidays
- 401k
In the Seattle office:- Casual dress code
- Commuter benefits
- Standing desk options
- Regular company-sponsored happy hours
- Hybrid in-office/work from home schedule
Additional Information- This position is based out of our office in the Belltown neighborhood of Seattle, WA (hybrid work schedule). Remote will be considered in exceptional circumstances.
- The estimated annual compensation for this position is $150,000-170,000 base / $200,000 - $230,000 OTE, depending on location and experience. This role is designed for high-impact leaders and features a substantial commission structure with significant upside, alongside an equity grant. This combination ensures a highly competitive total compensation package that rewards over-performance.
- Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship.
- Travel up to 15% for customer visits, industry events, and team gatherings
