Jones Lang LaSalle Incorporated

Account Director

Jones Lang LaSalle Incorporated • $125K — $150K *
Charlotte, NC 28269In-Person
Real Estate & Construction
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience in real estate, focusing on Facilities Account Management and related fields.
  • Proven track record managing complex accounts across multiple teams and locations.
  • Ability to balance client needs with firm objectives to drive global growth.
  • Experience developing Integrated Facility Management solutions for Fortune 500 companies.
  • Extensive experience in hiring, training, and retaining large client service teams.
  • Financially astute with global commercial orientation and budget management experience.
  • Bachelor's degree required; MBA or post-graduate studies preferred.

Responsibilities

  • Establish vision and strategy for regional and global account plans to ensure exceptional client delivery.
  • Align team priorities with business drivers to facilitate global growth and expansion.
  • Lead a team to deliver integrated services across various management portfolios.
  • Cultivate strong relationships with key stakeholders in client organizations.
  • Achieve financial targets for the account, including revenue and expenses, on a global scale.
  • Identify cross-selling opportunities to drive additional revenue across regions.
  • Manage the professional development of the team, fostering a culture of continuous learning.

Benefits

  • 401(k) plan with matching contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% of salary.
  • Paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
The Account Executive is accountable for developing and implementing a strategic account business plan that will delight our clients and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on our contractual commitments. They also build financial plans and ensure strict adherence to these plans through accurate forecasting. The Account Executive creates and manages high-performing teams that not only deliver operational excellence but also keep employees engaged and thriving. Additionally, the Account Executive drives global account expansion initiatives to achieve the aggressive growth targets set by the firm.

Primary Responsibilities:
  • Establishes the vision and strategy of the regional and global account plans, ensuring exceptional delivery to the client.
  • Demonstrates a deep understanding of key business drivers and aligns the team's priorities with deliverables to drive global growth and expansion.
  • Leads a team of talented individuals to deliver integrated services across the portfolio, including facilities management, project management, portfolio strategy, transaction management, lease administration, occupancy planning, and car fleet.
  • Builds and cultivates strong relationships with key stakeholders in the client organization, both regionally and globally.
  • Responsible for achieving financial targets for the account, including revenue, expenses, and debtors' targets, on a global scale.
  • Proactively manages new scope and identifies cross-selling opportunities to drive additional revenue across regions.
  • Ensures adherence to contract requirements and achieves key performance indicators and service levels.
  • Actively manages the professional development of their team, fostering a culture of continuous learning and growth.
  • Develops and manages regional and global initiatives and programs for the account, including savings targets, benchmarking, and best practices.
  • Ensures consistency in reporting, standard operating procedures, systems, and HR practices.
  • Conducts Quarterly Business Reviews in the region and participates in global reviews.
  • Demonstrates exemplary executive presence, strategic mindset, financial acumen, and transformational leadership on a global scale.
  • Manages the account budget, identifies opportunities for generating additional revenue, and mitigates risk for the firm, considering global implications.
  • Collaborates with clients globally and provides exceptional client service delivery.


Leadership Behaviors:
  • Client Focus: Dedicated to exceeding client expectations to ensure a positive Net Promoter Score in satisfaction surveys. Proactively solicits and responds to feedback and input from the client. Establishes and maintains effective relationships with clients, leadership, and business unit leaders.
  • Results Driven: Ability to translate the elevated account plan into a solid delivery model. Measures relevant data (financial, environmental, performance) and uses it to reassess, adjust, expand, or curtail. Takes corrective action quickly and decisively when performance falls short of expectations or when redirection is required.
  • Natural Coach: Clearly establishes performance expectations and goals for employees. Provides point-in-time feedback on the performance of employees. Creates an environment with strong morale and fosters talent development and growth.
  • Drives Growth: Establishes credibility with leaders immediately through confidence and presence. Builds and maintains effective relationships based on mutual trust and respect. Identifies and capitalizes on business development opportunities.
  • Solutions Oriented: Uses rigor and logic to solve difficult problems with effective solutions. Identifies issues before they become problems. Looks beyond the obvious and doesn't stop at the first answers.
  • Builds Relationships: An expert in building and growing relationships with stakeholders, peers, subordinates, and wider JLL colleagues. Role models expertise in creating a harmonious working environment where all levels feel comfortable seeking guidance or input.
  • Firm Knowledgeable: Understands the fundamentals of the outsourcing business and the real estate industry. Knows the various products our business offers and can identify levers for growth opportunities.

Requirements:
  • Seasoned leader with a minimum of 15 years of experience in real estate, preferably with a focus on Facilities Account Management at an elevated level, as well as understanding/experience in Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy, and Employee Experience.
  • Proven track record of successfully managing complex account structures across multiple teams, disciplines, locations, and countries.
  • Demonstrated ability to effectively balance client needs with the goals and objectives of the firm and drive global business growth opportunities.
  • Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
  • Extensive experience hiring, training, and retaining large teams in a client service environment.
  • Financially astute with a global commercial orientation, with experience in managing large teams and budgets on a global scale.
  • Bachelor's degree required, with a broad range of business experience; MBA or post-graduate studies preferred.
  • Demonstrated leadership and management skills with a focus on achieving results.
  • Strong strategic mindset and the ability to drive growth and expansion at a regional and global level.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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