About the jobAs an Account Director for our Foodservice channel, you'll own and grow national scope (US) key Foodservice accounts (QSR, Bakery/Café, Family Dining and Roasters) - driving revenue, profitability, and long-term partnerships that matter. You'll be the primary commercial lead, setting the direction for your accounts, aligning cross-functional teams, and translating strategy into execution. Working closely with the Channel Director, you'll turn big-picture priorities into real results - bringing a deep understanding of your customers, the market, and what it takes to win.
This is a high-impact, highly visible role for someone who thrives in a fast-paced environment and wants to make a measurable difference.
Please note that this is a remote opportunity and candidates may be based in any of the 49 contiguous US states. Must be able to travel up to 50-60%.
Essential Duties and Responsibilities- Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
- Develop and execute account strategies aligned with overall channel priorities and growth targets.
- Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
- Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
- Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
- Identify opportunities for expansion, innovation, and share growth within existing accounts.
- Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
- Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
- Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
- Represent the organization at customer meetings, industry events, and trade show.
Requirements- Bachelor's degree in Business, Marketing, Sales, or a related field required.
- MBA or equivalent advanced degree is a plus but not required.
- Equivalent experience in channel leadership or commercial roles will also be considered.
- Ability to travel (50-60%)
- 6+ years of experience in account management, sales, or business development, preferably within the Foodservice or B2B channel.
- Proven experience managing complex, multi-location or national accounts.
- Strong commercial acumen with the ability to manage revenue, margins, and growth plans.
- Ability to operate effectively across cross-functional teams and influence without direct authority.
- Skilled in building relationships, negotiating, and driving results in a competitive market.
- Technical and/or operational experience in the coffee industry being a plus.
For more information see: www.franke.com
