Overview

The Account Director is a member of the Account Management team, owning a portfolio of client relationships and driving the adoption, retention, and growth of CodaMetrix's autonomous coding solutions. Senior Account Directors carry the same charter across a larger, higher-value portfolio, with added accountability for cross-team escalation outcomes and for developing the team.

We're looking for people who are proactive, not reactive - who surface the upsell, the risk, or the fix before a client has to ask. The strongest Account Directors are highly accountable: they treat a customer commitment as theirs to protect even when the root cause sits with another team, and they're comfortable navigating internal friction and managing customer expectations to reach the right outcome, not just the easy one.

Responsibilities - Account Director
• Growth & Retention Strategy: Execute client-specific growth strategies to increase usage and adoption, and cultivate upsell/cross-sell opportunities within existing accounts.
• Client Relationship Management: Build trusted-advisor relationships with key client stakeholders, expanding your footprint across each account in your portfolio.
• AI-Driven Insights: Scale advanced analytics into insights that help clients make data-driven decisions and see the impact of our solutions.
• Product & Solution Expansion: Partner with Product to drive adoption of new features and functionality, building and aligning the client adoption pipeline.
• Cross-Functional Collaboration: Partner with Sales, Solutions, Implementation, and Product-including sales support, client transitions, and account planning-to drive customer outcomes. Own the result across the team: manage at-risk dependencies to the timeline and escalate internally before they become a customer problem.
• Client Satisfaction & Retention: Monitor client health, proactively resolve issues, and run regular business reviews that reinforce value and alignment on goals.
• Escalation Management: Manage the escalation process for issues in your accounts, driving quick resolution and maintaining strong relationships.
• Feedback & Market Insight: Act as the client's voice internally to inform product development, and stay current on industry and competitive trends to advise clients.

Additional Responsibilities - Senior Account Director

In addition to the above:
• Escalation Ownership (expanded scope): Proactively identify delivery risk before it reaches the customer, drive resolution across teams, and escalate to leadership when needed - accountable for the outcome, not just your contribution to it.
• Team Development: Mentor the team and build shared best practices that scale growth and retention across the portfolio.
• Deep Subject Matter Expertise: Develop and share expertise on industry and competitive trends to advise both clients and colleagues.

Requirements - Account Director
REQUIRED
• 5+ years in account management with a focus on strategic client relationships and revenue growth; 3+ years in healthcare.
• Strong analytical and critical-thinking skills, with the ability to present data and insights effectively.
• A track record of resolving risk before it reaches the client - including a willingness to navigate internal stakeholders and barriers, not just customer-facing ones, to get there.
• Comfortable in a fast-paced startup environment and working with remote teams.

PREFERRED
• Understanding of AI/ML technologies; prior startup experience.

Additional Requirements - Senior Account Director
• 8+ years in account management, including 5+ years in healthcare managing large accounts.
• Experience mentoring or managing other account managers/CSMs.
• Track record owning cross-functional escalations to resolution, including managing up to leadership.

Compensation
• Account Director: $135,000-$180,000 total compensation package

Ranges vary by region; final salary considers skills, experience, and location.

Details

Location: Boston, MA/Remote - Hybrid (Northeast region strongly preferred)

Job Type: Full-time, exempt, regular

Last Updated: September 8, 2026

What CodaMetrix can offer you:

Learn more about our full-time employee benefits and how we take care of our team.

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
• Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
• Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
• Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
• Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
• Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
• Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance