Salary range (but not limited to): 94,200 - 115,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We're seeking an Accident Benefits Claims Specialist to join our growing team in a full-time, permanent capacity, based in Edmonton or Calgary. In this role, you'll deliver high-quality service while investigating, evaluating, negotiating, and resolving complex Accident Benefits claims in compliance with corporate policies, provincial legislation, and regulatory standards. You'll also play an important role in supporting our operational readiness as we transition toward the upcoming Care-First auto reform environment. What you'll do here:

• Investigate and manage complex Accident Benefits claims arising from automobile losses.
• Assess entitlement, exposure, and reserving requirements in alignment with Alberta legislation and company guidelines.
• Manage claims with out-of-province exposures, coordinating benefits appropriately across jurisdictions.
• Communicate with claimants, legal counsel, medical professionals, rehabilitation providers, vendors, and internal stakeholders throughout the claim lifecycle.
• Review and analyze medical records, treatment plans, assessments, and financial documentation to support claim decisions.
• Negotiate fair and timely settlements, resolving claims within delegated authority.
• Coordinate independent medical examinations (IMEs), rehabilitation services, and vendor support as required.
• Maintain accurate, timely file documentation, including reserves, file strategy, and activity notes.
• Contribute to process improvements and support operational change initiatives related to Care-First reforms.
• Provide technical guidance, coaching, training, and mentorship to junior colleagues and team members.
• Partner effectively with internal teams (e.g., Legal, Underwriting, and other departments) to support sound claim outcomes.
• Deliver exceptional customer service while navigating sensitive and complex situations with professionalism and empathy.

What you bring to the table:

• 5-7+ years of insurance experience, including Accident Benefits claims handling within the P&C insurance industry.
• Strong technical knowledge of Accident Benefits claims practices, including investigation, evaluation, negotiation, and resolution.
• Experience managing complex and litigated Accident Benefits claims.
• Working knowledge of out-of-province claims handling and inter-jurisdictional coordination.
• Solid understanding of Alberta auto insurance legislation and evolving reforms, including preparedness for the Care-First model.
• Excellent negotiation, analytical, and decision-making skills.
• Strong written and verbal communication skills, with the ability to manage difficult conversations confidently and professionally.
• Proven ability to prioritize and manage a high-volume caseload in a fast-paced environment.
• Proficiency with claims management systems and Microsoft Office.
• CIP designation (or actively working toward completion) is an asset.

Preferred qualifications:

• Experience coaching, mentoring, and developing junior claims professionals.
• Knowledge of rehabilitation practices and medical terminology.
• Ability to work independently while contributing positively to a collaborative team culture.
• Demonstrated commitment to customer service excellence and continuous improvement.

The posting will close September 1st at 11:59PM #LI-Hybrid Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.