Position PurposeThis role is an opportunity to lead the delivery of JCB's support strategy for our Aerial Work Platforms, delighting our customers by developing and delivering a program of training, maintenance, diagnostics and parts support to ensure high levels of rental ready fleet availability.
Position TypeFull time, Exempt
LocationThis role is field based with regular travel to customers, dealers and suppliers (70%) across North America.
Benefits and Other CompensationJCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.
Application ProcessApplications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on August 3, 2026.
Major Tasks, Responsibilities & Key Accountabilities- Develop industry leading technical product training content for JCB's ariel work platform product range.
- Deliver technical training to customers on JCB's ariel work platform product range.
- Support dealers and customers with technical diagnostics, maintenance and repair plans.
- Act as a point of technical escalation for other JCB support staff.
- Build strong relationships with assigned customers, maximize customer fleet uptime by ensuring technical support, parts supply and resources are best in class.
- Visit customers' locations on a regular basis covering: Fleet uptime, proactive campaigns, technical training, warranty, parts procurement and telematics.
- Work closely with customers maintenance and fleet teams to maintain high levels of JCB AWP fleet availability.
- Take ownership of any aging customer or dealer repair, create a repair plan and ensure the unit is returned to service ASAP.
- Lead weekly calls with assigned customers key contacts and ensure JCB commitments are delivered.
- Ensure all weekly and monthly field reports are properly and in a timely manner completed and distributed.
- Ensure customers are updated on all product changes and developments and field service action required.
- Ensure our customers are trained and functional with JCB product support systems and tools
- Other duties as assigned
Minimum Qualifications- 5 + years' technical experience with Access equipment required.
- Must be able to travel extensively (70%).
- Detailed understanding of the equipment rental industry and dealership business model required.
- 7 + years of technical service/training experience within a related industry is preferred.
- Bachelor's degree in engineering or related field is preferred.
- Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Knowledge, Skills, Abilities & Competencies- Strong problem-solving and analytical skills.
- Ability to work in a high-stress environment.
- Detail-oriented and able to work independently.
- Collaborative approach to resolving issues impacting various groups across the enterprise.
- Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
- Enjoy working in a dynamic environment and be a self-motivated team player.
- Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Job Conditions- Both office environment and occasionally manufacturing/factory environment.
- Subject to noise and temperature changes.
Physical RequirementsThe physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
- Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
- The employee is occasionally required to stand and move and/or walk.
- The employee must frequently move and/or transport up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. 
